Fin by Intercom: Help Center

Fin Academy

Articles from our Fin Academy courses.

14 articles

Setup Essentials

Essential setup for Fin AI Agent.

Preparing for AI Agent implementationLearn strategies for driving early success with Fin.

Fin settingsTo get Fin performing the way you want, it's important to configure your Reply settings.

Training Fin to answer your customer queries

Introduction to TrainTrain Fin to give high quality, accurate and on brand answers to your customer questions

Adding Content to FinHow to add and manage content sources Fin can learn from

Guidance Basics

Giving Fin GuidanceTrain Fin's behavior with natural language.

Introduction to Fin TasksTeach Fin step-by-step rules so it can manage complex processes.

Data connectors for Fin TasksTeach Fin to access customer data from external systems.

Tasks demo 1 - Get order informationSee how Fin can handle complex queries completely autonomously.

Tasks demo 2 - Change personal detailsSee how Fin can handle complex queries completely autonomously.

Tasks demo 3 - Process refundSee how Fin can handle complex queries completely autonomously.

Tasks demo 4 - Technical troubleshootingSee how Fin can handle complex queries completely autonomously.

Deploying Fin across your support channels

Set Fin live for chatDeploy Fin on your real-time messaging channels.

Deploy Fin for emailProvide instant, accurate answers to customers over email.