Fin Support

Fin Academy

Learn strategies for driving early success with Fin.

Preparing for AI Agent implementation

To get Fin performing the way you want, it's important to configure your Reply settings.

Fin settings

Setup Essentials

Train Fin to give high quality, accurate and on brand answers to your customer questions

Introduction to Train

How to add and manage content sources Fin can learn from

Adding Content to Fin

Guidance Basics

Train Fin's behavior with natural language.

Giving Fin Guidance

Teach Fin step-by-step rules so it can manage complex processes.

Introduction to Fin Tasks

Teach Fin to access customer data from external systems.

Data connectors for Fin Tasks

See how Fin can handle complex queries completely autonomously.

Tasks demo 1 - Get order information

Tasks demo 2 - Change personal details

Tasks demo 3 - Process refund

Tasks demo 4 - Technical troubleshooting

Training Fin to answer your customer queries

Train

Deploy Fin on your real-time messaging channels.

Set Fin live for chat

Provide instant, accurate answers to customers over email.

Deploy Fin for email

Deploying Fin across your support channels

Deploy

Create a custom design with text, images, and links

Sign up

Learn more

Find answers and get help from Intercom Support and Community Experts

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