The Content section is where you add, manage, and preview the sources Fin learns from so it can start answering questions accurately, right away.
You can bring in a variety of content types, including:
Website URLs
Synced articles from Zendesk or Salesforce
Snippets
External documents like PDFs
Fin uses this content to figure out what to say - so the clearer, more relevant, and up-to-date it is, the better Fin performs. Think of it as a home base you’ll visit now and then to keep Fin sharp.
You can see which content Fin is using and make quick updates to keep answers accurate and helpful over time.
Whether you’re starting from scratch or building on what you already have, the Content section is your foundation for helping Fin deliver trusted, high-quality support at scale.