The Train section is where you shape how Fin communicates, what it knows, and what it can do.
You’ll start by giving it:
A wide range of Content to learn from (what to say)
Guidance on your tone of voice, policies, and processes (how to say it and when to say it)
Simple instructions in Tasks (when and how to take action)
Helpful Suggestions to spot knowledge gaps and keep improving
With just a few steps, you’ll have Fin working like one of your best support agents -no technical skills or complex setup needed.
Whether you're just getting started or continuing to grow, Train gives you full control over how Fin delivers accurate, high-quality, and personalized support that fits your business.