Fin Support

Get real-time CX Scores and automated conversation analysis to monitor, understand, and improve support performance.

Measure customer service with Insights built for the AI Agent era

Check on Fin's resolution rate, involvement rate, and CX Score in real time - so you can track impact and catch issues early.

Monitor Fin’s performance with clarity and confidence

How to use the Optimize dashboard to improve Fin's performance with AI-powered insights and suggestions.

Optimize Fin instantly with the help of AI

Know exactly what’s driving support volume with Al-generated topics and subtopics - no tagging or manual effort required.

Use the Topics Explorer to see what’s driving volume

Get full visibility into customer experiences with CX Scores—across both human and Fin interactions.

Understand customer experience at scale with the Customer Experience (CX) Score

How to customize a report to highlight Fin metrics that your team are interested in.

Create your own Custom Report

How to view Fin's conversations in your workspace.

View Fin AI Agent's conversations

How to find questions that are unresolved by Fin AI Agent and pinpoint areas for improvement in your content or Fin setup.

Analyze unresolved questions

See which sources were used in AI-generated answers and take actions to improve content for Fin.

Debug Fin AI Agent answers

Understand customer satisfaction with Fin conversations by sending a CSAT survey.

Measure and report on Fin CSAT

Reporting definitions to help you understand the datasets, metrics and attributes available in Fin reports.

Reporting metrics & attributes

Get a better understanding of how Intercom Reporting data is organized and structured.

Reporting Datasets

Understand how to use chart drill-in on your reports for deeper analysis behind the data.

How to use chart drill-in

An overview of Fin optimization features and best practices for driving better AI resolutions.

Top ten ways to optimize Fin

Analyze

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Find answers and get help from Intercom Support and Community Experts

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