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Reporting datasets

Get a better understanding of how Fin reporting data is organized and structured.

Updated this week

Your Fin data is organized into various datasets. Each dataset comprises a set of metrics and attributes, which you can utilize to create charts. Refer to this article to gain a better understanding of the differences between the datasets, and to familiarize yourself with the definitions of various metrics and attributes


Available reporting datasets

This table describes the datasets that are available within Fin reporting:

Dataset Name

Object

Description

Conversation

This dataset provides details at the conversation level, including the conversation ID, its current state, the communication channel used, and the assignee. It focuses on the overarching aspects of a conversation but does not cover individual conversation actions.

Conversation Rating

This dataset provides details at the conversation rating level, including the conversation rating id, the conversation rating, the conversation rating remark and type of agent rated in the conversation (Teammates, Fin AI Agent, chatbots).

Conversation

This dataset captures teammate interactions with Copilot on your helpdesk. It allows you to understand how Copilot is being used by teammates during conversations.

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