Your Fin data is organized into various datasets. Each dataset comprises a set of metrics and attributes, which you can utilize to create charts. Refer to this article to gain a better understanding of the differences between the datasets, and to familiarize yourself with the definitions of various metrics and attributes
Available reporting datasets
This table describes the datasets that are available within Fin reporting:
Dataset Name | Object | Description |
Conversation | This dataset provides details at the conversation level, including the conversation ID, its current state, the communication channel used, and the assignee. It focuses on the overarching aspects of a conversation but does not cover individual conversation actions. | |
Conversation Rating | This dataset provides details at the conversation rating level, including the conversation rating id, the conversation rating, the conversation rating remark and type of agent rated in the conversation (Teammates, Fin AI Agent, chatbots). | |
Conversation | This dataset captures teammate interactions with Copilot on your helpdesk. It allows you to understand how Copilot is being used by teammates during conversations. |