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Analyze Fin
A guide to reports on Fin's performance
6 articles
Fin Performance ReportFind out how Fin is performing in conversations and impacting your resolution rates.
Analyze unresolved questionsHow to find questions that are unresolved by Fin AI Agent and pinpoint areas for improvement in your content or Fin setup.
How to use chart drill-inUnderstand how to use chart drill-in on your reports for deeper analysis behind the data.
Reporting DatasetsGet a better understanding of how Intercom Reporting data is organized and structured.
Analyze and report on Fin AI Agent CSATUnderstand customer satisfaction with Fin AI Agent conversations by sending a CSAT survey.
Reporting metrics & attributesReporting definitions to help you understand the datasets, metrics and attributes available in Intercom reports.