Analyze Fin
A guide to reports on Fin's performance
13 articles
Create your own Custom ReportHow to customize a report to highlight Fin metrics that your team are interested in.
Analyze unresolved questionsHow to find questions that are unresolved by Fin AI Agent and pinpoint areas for improvement in your content or Fin setup.
How to use chart drill-inUnderstand how to use chart drill-in on your reports for deeper analysis behind the data.
Reporting DatasetsGet a better understanding of how Intercom Reporting data is organized and structured.
Analyze and report on Fin AI Agent CSATUnderstand customer satisfaction with Fin AI Agent conversations by sending a CSAT survey.
Reporting metrics & attributesReporting definitions to help you understand the datasets, metrics and attributes available in Fin reports.
Debug Fin AI Agent answersSee which sources were used in AI-generated answers and take actions to improve content for Fin.
View Fin AI Agent's conversationsHow to view Fin's conversations in your workspace.
Measure customer service with Insights built for the AI Agent eraGet real-time CX Scores and automated conversation analysis to monitor, understand, and improve support performance.
Optimize Fin instantly with the help of AIHow to use the Optimize dashboard to improve Fin's performance with AI-powered insights and suggestions.
Understand customer experience at scale with the Customer Experience (CX) ScoreGet full visibility into customer experiences with CX Scores—across both human and Fin interactions.
Use the Topics Explorer to see what’s driving volumeKnow exactly what’s driving support volume with Al-generated topics and subtopics - no tagging or manual effort required.
Monitor Fin’s performance with clarity and confidenceCheck on Fin's resolution rate, involvement rate, and CX Score in real time - so you can track impact and catch issues early.