Deploy Fin
Deploy Fin to different channels
13 articles
AI Category Detection with Fin for ZendeskHow to automatically triage tickets in Zendesk based on specific ticket attributes using AI Category Detection.
Using actions in WorkflowsWhat each action does and when to use them in your Workflows.
Add actions for Fin AI AgentHow to set up Fin with personalized answers that require data from external systems.
Using branches in WorkflowsHow to route your Workflows to the right paths using conditional branching.
Fin for Salesforce explainedUsing Fin with your existing Salesforce Service Cloud account
Fin in the Intercom Messenger
How it works and how to set it up
Fin in the Intercom Messenger: Zendesk Set upHow to configure and customize Fin for Intercom Messenger and pass conversations to Zendesk.
Fin in the Intercom Messenger: How does it work with Zendesk?
Configuring the Correct Ticket Requester in Zendesk for Intercom Messenger with Handoff to AgentHow to ensure a seamless handover from Fin in Intercom Messenger to a Zendesk agent, correctly assigning the ticket requester.
Hand-off with JavaScriptHand-off from the Intercom Messenger to your existing live chat solution so that your end users can get help from one of your teammates.