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Train Fin
Train Fin to get the best results for your customers
12 articles
Intercom’s patented AI Engine™Learn about the technology behind Intercom's AI agent - Fin.
Train Fin: Content
Help with all of the different types of content that Fin can learn from
Sync from your Zendesk help centerHow to set up a regular sync of your Zendesk help center articles into Intercom.
Sync and manage websitesHow to train Fin on public URLs
Create and manage snippetsUsing Snippets as another content source for Fin and self-serve support.
Upload and manage PDF filesUsing PDF files as a content source for Fin AI Agent to respond to customers.
Content from conversationsGenerate content for Fin using teammate conversations to improve resolution rates and fill knowledge gaps.
Enable or disable content for FinHow to give Fin access to content in the Knowledge Hub which can be used to generate AI answers for customers and teammates.
Optimizing content for FinHow to produce support content that's optimized for Fin AI Agent.
Use Fin AI Agent in multiple languagesCreate a multilingual AI agent to provide support and answers in multiple languages.
Train Fin: Guidance
Set up guidance to train Fin on your support policies
Provide Fin AI Agent with specific guidanceHow to use Fin Guidance to customize responses to match your support policies and communication style.
Fin Guidance best practices: Writing effective AI promptsLearn how to use Fin Guidance effectively to improve Fin's performance and answer relevancy.