If you'd like to update your payment details or manage your billing contacts, go to Settings > Billing > Payment Details.
Payment details
From the payment details tab, you can edit or update payment details such as your payment card, company address, or company name.
Note: Intercom only accepts payment by credit card.
Billing address
From your Payment details tab, click on Edit company address to update your billing address. All future invoices will automatically display the new address.
Billing contacts
From your billing settings, click on Payment details and scroll down to Billing contacts to add or remove the billing contacts which will receive email notifications for all new workspace invoices.
Add Billing contacts (other teammates or external people) to the list by clicking on the box and typing the email address, separating them with a comma or space.
Billing contacts receive email communications for:
Invoices
Cancellations
Payment failures
Expired credit card
Overage warnings
Annual renewal reminder
Remove an email address by clicking on the close icon or deleting it with the keyboard.
After editing the list, save the changes by clicking on the Save button.
Note:
This list will be pre-populated with the person who signed up to use Intercom as the default billing contact. If you signed up with our Sales team, the billing address you provided will be set as the default contact.
At least one contact is always required.