Overview
We've made it easy for you to test Fin out at every step in the experience, to help you build confidence in Fin's answers and set up, in preparation to Deploy.
Previews
Fin provides previews in places like Training, which are for manual, one-off, in-context testing.
When you're tweaking guidance or deployment settings like intro messages, you can quickly preview how this feels from the end user's standpoint.
Its main purpose is to give you confidence that your recent changes work and look as expected.
"Test" area
The "Test" menu item is for comprehensive bulk testing and ensuring your entire content base is ready to handle a wide variety of customer questions.
Live testing before you deploy Fin
Example shown: Intercom Messenger
Each channel you deploy Fin to has its own testing flow that allows you see Fin in the environment in which it will be deployed.
Fin will utilise all training you've given and follow the workflow that you've defined for the channel being tested.
This is a final phase of testing for you to see exactly how Fin will look and behave before you set it live.
Testing Fin whilst training
Within Content and Guidance
When you're in the "Train" area of the product, you'll see a preview on the right hand side within Content and Guidance. This allows you to test Fin's answers as you provide Fin with additional training.
Understanding how Fin answered
When Fin answers in your preview, you can see both the customer view and the event log. The event log shows you the events that are happening behind the scenes, and also the sources that Fin used to create its answer.
A couple of example scenarios are documented below:
Scenario | Customer view tab | Event log tab |
Testing Content | 
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Testing Guidance | 
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Within Tasks
When creating Tasks for Fin, you can preview the Task using the "Preview" button in the top right. This will automatically run the task to show you what Fin's output would look like to an end-user.
