FinVoice 2New
The most natural, powerful voice agent for customer experience.
Powered by our new model Fin Apex Flash - the fastest, highest-performing model for voice.
The most natural, powerful voice agent for customer experience.
Low latency,
high accuracy
Fin Voice 2 runs on Apex Flash - our latest Fin model, built for latency-sensitive tasks. Apex Flash produces quick responses that are accurate and structured, while sounding natural when spoken aloud. It’s fine-tuned for customer service, grounded in your knowledge base, and trained to apply your specific policies on every call.
Resolves complex queries
end-to-end
Verifying an identity, processing a refund, booking an appointment: not just answers - actions. Fin connects to your systems, takes the action, and resolves the call without a transfer.
Watch Fin Voice in action20+ updates for
exceptional phone support
Includes real-time insights with one-click recommendations to improve Fin’s performance, outbound calling, automated follow-ups, performance monitoring, and deeper integrations - your whole phone operation, easier to manage.
Learn moreWatch Fin Voice in action
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Built for thedemands of Voice
Most voice AI follows the same pattern: convert speech to text, process it with a general model, then convert the answer back into speech. It adds latency and delivers answers from a model that wasn't built for customer service.
Apex Flash is different. Fine-tuned for customer service, it generates answers that are more accurate and structured for how speech sounds when delivered aloud.
Alongside it, a real-time layer handles speech processing - audio, pacing, and conversational flow. Separating the two is what drives the performance improvement.
Apex Flash has spiked our Fin Voice resolution rate. Conversations sound more natural, and Fin Voice is doing more for us than ever as we head into our busiest season.”
Fin voice 2
action
Handle complex queries end-to-end
Fin Voice takes action by following structured workflows and connecting to your systems. It handles complex, multi-step requests from verifying identities, and processing refunds, to changing subscriptions and booking appointments.
Takes action via your APIs
Fin can issue refunds, update records, look up account details, and verify information by seamlessly connecting to your APIs.
Confirms key details before taking action
Fin checks details with the customer before moving forward, so every action is accurate before it's submitted.
Create workflows from natural language New
Describe the steps Fin should follow during a call. Fin turns them into a workflow you can review, test, and set live.
Fin voice 2
features
Deeper insights, higher call quality, more control
Fin Voice 1
Call quality
- Brand voice selection
- Natural interruption handling
- 30-language support
Answers and action
- Knowledge base answers
- Customizable call behavior
- Audience-specific responses
- AI call summaries
Insights and reporting
- Automatic call categorization
- Call performance dashboards
- Pre-launch response testing
Setup and operations
- Full context on transfer
- Custom escalation rules
- Availability scheduling
- Call forwarding setup
Fin Voice 2
(+23 new features)Includes all Voice 1 features
Apex Flash
Call quality
- Brand term pronunciation
- Background noise reduction
- New voices and accents
- Adapts to caller speech patterns
- Accurate intent detection
Answers and action
- Complex query handling (Procedures)
- Natural language Procedure setup
- Pre-launch Procedure testing
- Real-time tool calling
- Data connector and API support
- Proactive outbound calling
- Automated follow-up SMS
- Actions and thinking log
Insights and reporting
- Real-time topic insights
- One-click recommendations
- Automated feedback collection
- Automated performance monitors
Setup and operations
- API support
- Deep telephony integration
- Intelligent call routing
- Dynamic language switching
- Brand-specific deployments
Fin voice 2
brand
Your brand's voice on every call
Choose a voice that fits your brand and define the policies Fin will follow. Fin delivers that experience on every call, without the variation and retraining challenges of large call-center teams.
Natural voices that sound like your brand New
Choose from an expanded library of natural voices and accents that fit your brand. Customize greetings, phrasing, and how Fin sounds for different audiences or support tiers.
Define how Fin behaves on every call
Set clear policies on tone, language, and which topics go to your human agents. Fin follows them on every call, at any scale.
Fin Voice exceeded our expectations, allowing us to keep phone support running 24/7 without needing to staff agents outside business hours. Customers often tell us they're amazed it's not a real person - Fin Voice sounds natural, responds in context, and doesn't feel robotic at all.”
Fin voice 2
launch
Test and deploy with confidence
See how Fin performs across real scenarios, refine responses, and confirm handoffs - so you can launch with complete confidence.
Fin voice 2
omnichannel
The same experience, on every channel
When you connect external systems to Fin to read customer information or act on it, that's when you really change how you do support. It stops being about answering questions. It becomes part of your operations.”
Fin voice 2
integrations
Seamlessly integrate with your telephony system
Simple integration with your stack
Fin Voice works with your existing telephony setup. You can get started quickly with simple call-forwarding, or choose a deeper SIP integration if you need more control and analytics. Either way, you can adopt Fin Voice without downtime or disruption.
FAQs
Fin Voice is an AI voice agent that brings Fin's unrivaled performance to phone support. It runs on Apex Flash - our latest Fin model, built for latency-sensitive tasks - so calls feel fast, accurate, and natural. Fin answers calls instantly, holds natural conversations, and resolves issues end-to-end without IVR menus or long hold times, including complex, multi-step queries handled through Procedures. Using your knowledge base, Fin Voice provides accurate, contextual answers 24/7 and seamlessly passes calls to a human agent when needed. Every conversation feels natural, on-brand, and reflective of your support policies.
Absolutely. Choose from an expanded library of natural voices and accents, set personalized greetings that adjust by office hours, and define how Fin should handle calls it can't resolve - whether that's a live transfer, callback, or workflow handoff. You can also configure when Fin asks clarifying questions and which topics it should immediately escalate, ensuring every interaction stays on-brand and reflects your support policies.
Fin Voice answers calls instantly, eliminating wait times and phone menus. It resolves queries end-to-end, scales effortlessly to handle high volumes, and provides 24/7 coverage without extra staffing. Built-in previews, answer inspection, and integrations ensure seamless handoffs and accurate reporting. With proactive outbound calling and automated follow-ups, Fin helps your team continuously improve operations.
Fin Voice works with your existing telephony setup and all major providers - including Twilio, Genesys, RingCentral, Five9, 8x8, Aircall, and Mitel - so you can get started quickly with simple call-forwarding, or choose a deeper SIP integration for more control. Beyond telephony, Fin connects to your business systems through Intercom's Actions framework and data connectors to access customer data, process refunds, update subscriptions, and check order status in real time during calls. You can start with a single phone line before scaling to your full call volume.
