Fin is now a Customer Agent
Your customers don't think in departments. Neither does Fin. Fin is a single Customer Agent that qualifies leads, closes sales, resolves issues, and moves between roles as the conversation demands.
[ Fin CEO Eoghan introduces Customer Agent ]
Six months ago, we shared our vision that Fin would go beyond customer service and become a single Customer Agent, capable of delivering a seamless, personal experience across the entire customer journey.
Now, that's a reality. Attio [01] is using Fin to qualify inbound leads, book meetings, and close deals - and then, when those prospects become customers and need support, Fin transitions seamlessly into providing service. Fellow [02] uses Fin for sales as part of their mission to go AI-native across the entire customer journey.
They're all using Fin as a Customer Agent - and seeing these results because Fin is built on an integrated Customer Agent Platform.
The Customer Agent Platform has three capabilities.
Roles: the customer-facing Agents that handle different jobs across the customer lifecycle.
Agent Operations: the tools that give teams control over how Fin works.
Models: powering all of it, a suite of purpose-built models developed by our AI group.
Agent Operations: the tools that give teams control over how Fin works.
Models: powering all of it, a suite of purpose-built models developed by our AI group.
Over the coming weeks, we'll go deeper into each part of the Customer Agent Platform and introduce new roles Fin can do. Join us at our upcoming events to see them in action and learn what Fin as a Customer Agent can do for your business.
[ 01 ]
“Last week, a company came back to us. We'd spoken to them about a year ago. They had their first real interaction with Fin, got their questions answered, and converted to a paying customer at six times our average contract value. Fin handled it end to end.”
Matt DuffyHead of New Business, Attio
[ 02 ]
“Becoming AI-native across our full customer journey is one of our main goals. Fin running 24/7, booking meetings and answering questions, wherever our customers are.”
Tyler RyllDirector of Customer Success, Fellow
Six months ago, we shared our vision that Fin would go beyond customer service and become a single Customer Agent, capable of delivering a seamless, personal experience across the entire customer journey.
Now, that's a reality. Attio [01] is using Fin to qualify inbound leads, book meetings, and close deals - and then, when those prospects become customers and need support, Fin transitions seamlessly into providing service. Fellow [02] uses Fin for sales as part of their mission to go AI-native across the entire customer journey.
They're all using Fin as a Customer Agent - and seeing these results because Fin is built on an integrated Customer Agent Platform.
[ 01 ]
“Last week, a company came back to us. We'd spoken to them about a year ago. They had their first real interaction with Fin, got their questions answered, and converted to a paying customer at six times our average contract value. Fin handled it end to end.”
Matt DuffyHead of New Business, Attio
[ 02 ]
“Becoming AI-native across our full customer journey is one of our main goals. Fin running 24/7, booking meetings and answering questions, wherever our customers are.”
Tyler RyllDirector of Customer Success, Fellow
They're all using Fin as a Customer Agent - and seeing these results because Fin is built on an integrated Customer Agent Platform.
The Customer Agent Platform has three capabilities.
Roles: the customer-facing Agents that handle different jobs across the customer lifecycle.
Agent Operations: the tools that give teams control over how Fin works.
Models: powering all of it, a suite of purpose-built models developed by our AI group.
Agent Operations: the tools that give teams control over how Fin works.
Models: powering all of it, a suite of purpose-built models developed by our AI group.
Over the coming weeks, we'll go deeper into each part of the Customer Agent Platform and introduce new roles Fin can do. Join us at our upcoming events to see them in action and learn what Fin as a Customer Agent can do for your business.
Come meet Fin, the Customer Agent
Fin handles roles across the customer journey
Fin delivers perfect customer service
Fin resolves even your most complex support queries accurately and reliably. Fin connects to your business tools, can take action on behalf of your customers, and works across every channel - live chat, email, phone, Slack, and more.
Fin handles inbound sales end to end
New
From first question to qualified opportunity, Fin handles inbound sales end to end. It engages prospects, helps them understand your product, and passes the right ones to sales.
New role launching soon
May 7
Join us to learn more about Fin’s newest role.
Another new role, coming soon
Fin is taking on more roles across the customer journey. We'll share more soon.
