Fin is now a Customer Agent
Your customers don’t think in departments. Neither does Fin. Fin is a single Customer Agent that qualifies leads, closes sales, resolves issues, handles ecommerce and moves between roles as the conversation demands.
[ Fin CEO Eoghan introduces Customer Agent ]
Six months ago, we shared our vision that Fin would go beyond customer service and become a single Customer Agent, capable of delivering a seamless, personal experience across the entire customer journey.
Now, that's a reality. Attio [01] is using Fin to qualify inbound leads, book meetings, and close deals - and then, when those prospects become customers and need support, Fin transitions seamlessly into providing service. Avocado [02] uses Fin to unify support and sales into a single, seamless experience across the entire ecommerce journey.
They're all using Fin as a Customer Agent - and seeing these results because Fin is built on an integrated Customer Agent Platform.
Agent Operations: the tools that give teams control over how Fin works.
Models: powering all of it, a suite of purpose-built models developed by our AI group.
See the roles Fin can play across the customer journey, and the agent it can be for your team, below. We're just getting started.
“Last week, a company came back to us. We'd spoken to them about a year ago. They had their first real interaction with Fin, got their questions answered, and converted to a paying customer at six times our average contract value. Fin handled it end to end.”
Matt DuffyHead of New Business, Attio
“The handoff between support and sales is so smooth I can’t tell the difference without checking the filters. Fin talks policy, sells products, and references our mattress break-in period all in one conversation.”
Kurt DwigginsCustomer Experience Manager, Avocado
Six months ago, we shared our vision that Fin would go beyond customer service and become a single Customer Agent, capable of delivering a seamless, personal experience across the entire customer journey.
Now, that's a reality. Attio [01] is using Fin to qualify inbound leads, book meetings, and close deals - and then, when those prospects become customers and need support, Fin transitions seamlessly into providing service. Avocado [02] uses Fin to unify support and sales into a single, seamless experience across the entire ecommerce journey.
They're all using Fin as a Customer Agent - and seeing these results because Fin is built on an integrated Customer Agent Platform.
“Last week, a company came back to us. We'd spoken to them about a year ago. They had their first real interaction with Fin, got their questions answered, and converted to a paying customer at six times our average contract value. Fin handled it end to end.”
Matt DuffyHead of New Business, Attio
“The handoff between support and sales is so smooth I can’t tell the difference without checking the filters. Fin talks policy, sells products, and references our mattress break-in period all in one conversation.”
Kurt DwigginsCustomer Experience Manager, Avocado
They're all using Fin as a Customer Agent - and seeing these results because Fin is built on an integrated Customer Agent Platform.
Agent Operations: the tools that give teams control over how Fin works.
Models: powering all of it, a suite of purpose-built models developed by our AI group.
See the roles Fin can play across the customer journey, and the agent it can be for your team, below. We're just getting started.
Fin handles roles across the customer journey
Fin delivers perfect customer service
Fin resolves even your most complex support queries accurately and reliably. Fin connects to your business tools, can take action on behalf of your customers, and works across every channel - live chat, email, phone, Slack, and more.
Fin handles inbound sales end to end
From first question to qualified opportunity, Fin handles inbound sales end to end. It engages prospects, helps them understand your product, and passes the right ones to sales.
Fin handles the entire ecommerce journey
From first browse to every purchase that follows, Fin handles the entire ecommerce journey. It answers questions as customers shop, recommends the right products, and guides them to checkout.
Another new role, coming soon
Fin is taking on more roles across the customer journey. We'll share more soon.
Fin gives you control of your customer operations
Operator - the agent for your team
Operator is an agent for your team that will transform how you run your operation. It's like adding a team of data analysts, knowledge managers, and agent builders to your support org, except it's one agent, available to everyone, instantly.
Models purpose-built for customer experience
Fin Apex 1.0
Fin Apex 1.0 is the flagship of the Fin model suite, our first model that generates the final answer Fin gives to every customer. In production, Fin Apex 1.0 outperforms frontier models with higher resolution rates, fewer hallucinations, and faster responses.
FAQs
A Customer Agent is a single AI agent that works across the entire customer journey - qualifying leads, closing sales, resolving support issues, and handling ecommerce - and moves between these roles as the conversation demands. Rather than separate bots for each department, Fin is one Customer Agent for the entire customer experience.
The Customer Agent Platform is what Fin is built on. It has three capabilities: Roles, the customer-facing agents that handle different jobs across the customer lifecycle; Agent Operations, the tools that give teams control over how Fin works; and Models, a suite of purpose-built models developed by Intercom's AI group that power all of it.
Yes. Fin is a single Customer Agent that qualifies leads, closes sales, and resolves support issues, moving between roles as the conversation demands. For example, Attio uses Fin to qualify inbound leads, book meetings, and close deals - then, when those prospects become customers and need support, Fin transitions seamlessly into providing service. Explore how Fin handles inbound sales and the ecommerce journey.
Fin takes on multiple roles across the customer lifecycle: it delivers customer service by resolving complex queries and taking action on your business systems; it handles inbound sales end to end, engaging prospects and passing qualified ones to your team; and it manages the entire ecommerce journey, answering questions as customers shop and guiding them to checkout. Fin is taking on more roles over time.
Operator is an agent for your team - distinct from the customer-facing roles Fin plays. It's like adding a team of data analysts, knowledge managers, and agent builders to your support org, except it's one agent, available to everyone, instantly. Operator gives you control over how Fin works across your customer operations. Learn more on the Operator page.
Fin runs on a suite of purpose-built models developed by Intercom's AI group. The flagship is Fin Apex 1.0, the first model that generates the final answer Fin gives to every customer. In production, Fin Apex 1.0 outperforms frontier models with higher resolution rates, fewer hallucinations, and faster responses - see the performance benchmarks. Read more about the Fin model suite.
You can start a free trial or contact sales to see how Fin works as a Customer Agent for your team.