Fin is now a Customer Agent
Your customers don’t think in departments. Neither does Fin. Fin is a Customer Agent, working across the entire lifecycle, from day 1 to year 10. Fin can help sell, convert, and onboard as well as deliver excellent service.
[ Fin CEO Eoghan introduces Customer Agent ]
A year ago, we shared our vision that Fin models would go beyond customer service and become a single Customer Agent, capable of delivering a seamless, personal experience across the entire customer journey.
Now, that's a reality. Breathe [01] is using Fin to guide discovery, qualify inbound leads, and route to trials - and then, when those prospects become customers and need support, Fin transitions seamlessly into providing service. Avocado [02] uses Fin to unify support and sales into a single, seamless experience across the entire ecommerce journey.
They’re all using Fin as a Customer Agent - and seeing these results because Fin is built on a single, powerful AI platform to run all customer experiences.
Operator, an agent for your team, running your complex customer operations work.
A seamless, integrated product where the Customer Agent, Operator, and your human team work together.
Powering all of it is a suite of purpose-built models developed by our AI group.
See all the ways Fin can work across the customer journey, alongside an Agent for your team, below. We're just getting started.
“We are collecting lead details in an organic, conversational way. Fin mimics the way the team would naturally have that conversation; it is great.”
Katie BullenNew Business Sales Manager, Breathe
“The handoff between support and sales is so smooth I can’t tell the difference without checking the filters. Fin talks policy, sells products, and references our mattress break-in period all in one conversation.”
Kurt DwigginsCustomer Experience Manager, Avocado
A year ago, we shared our vision that Fin models would go beyond customer service and become a single Customer Agent, capable of delivering a seamless, personal experience across the entire customer journey.
Now, that's a reality. Breathe [01] is using Fin to guide discovery, qualify inbound leads, and route to trials - and then, when those prospects become customers and need support, Fin transitions seamlessly into providing service. Avocado [02] uses Fin to unify support and sales into a single, seamless experience across the entire ecommerce journey.
They’re all using Fin as a Customer Agent - and seeing these results because Fin is built on a single, powerful AI platform to run all customer experiences.
“We are collecting lead details in an organic, conversational way. Fin mimics the way the team would naturally have that conversation; it is great.”
Katie BullenNew Business Sales Manager, Breathe
“The handoff between support and sales is so smooth I can’t tell the difference without checking the filters. Fin talks policy, sells products, and references our mattress break-in period all in one conversation.”
Kurt DwigginsCustomer Experience Manager, Avocado
They’re all using Fin as a Customer Agent - and seeing these results because Fin is built on a single, powerful AI platform to run all customer experiences.
Operator, an agent for your team, running your complex customer operations work.
A seamless, integrated product where the Customer Agent, Operator, and your human team work together.
Powering all of it is a suite of purpose-built models developed by our AI group.
See all the ways Fin can work across the customer journey, alongside an Agent for your team, below. We're just getting started.
Fin works across the entire customer journey
Fin delivers perfect customer service
Fin resolves even your most complex support queries accurately and reliably. Fin connects to your business tools, can take action on behalf of your customers, and works across every channel - live chat, email, phone, Slack, and more.
Fin handles inbound sales end to end
From first question to qualified opportunity, Fin handles inbound sales end to end. It engages prospects, helps them understand your product, and passes the right ones to sales.
Fin handles the entire ecommerce journey
From first browse to every purchase that follows, Fin handles the entire ecommerce journey. It answers questions as customers shop, recommends the right products, and guides them to checkout.
Fin drives onboarding, adoption, and retention
Fin now works across more of the customer journey, proactively engaging customers and driving their success. It helps them onboard, achieve their first win, and use more of your product, more deeply.
Fin gives you control of your customer operations
Operator - the agent for your team
Operator is an agent for your team that will transform how you run your operation. It's like adding a team of data analysts, knowledge managers, and agent builders to your support org, except it's one agent, available to everyone, instantly.
Models purpose-built for customer experience
Apex - our family of custom models
Fin runs on Apex, a family of models built specifically for customer experience and trained on billions of conversations and developed by a 60+ person, world-class AI research lab.
FAQs
A Customer Agent is a single AI agent that works across the entire customer journey - qualifying leads, closing sales, resolving support issues, and handling ecommerce - and moves between these roles as the conversation demands. Rather than separate bots for each department, Fin is one Customer Agent for the entire customer experience.
Yes. Fin is a single Customer Agent that qualifies leads, closes sales, and resolves support issues, moving between roles as the conversation demands. For example, Breathe uses Fin to qualify inbound leads, book meetings, and close deals - then, when those prospects become customers and need support, Fin transitions seamlessly into providing service. Explore how Fin handles inbound sales and the ecommerce journey.
Fin works across the entire customer lifecycle: it delivers customer service by resolving complex queries and taking action on your business systems; it handles inbound sales end to end, engaging prospects and passing qualified ones to your team; and it manages the entire ecommerce journey, answering questions as customers shop and guiding them to checkout; it drives customer success, helping customers onboard, achieve their first win, and use more of your product, more deeply. Fin handles more of your customer communication over time.
Operator is an agent for your team - distinct from the customer-facing roles Fin plays. It's like adding a team of data analysts, knowledge managers, and agent builders to your support org, except it's one agent, available to everyone, instantly. Operator gives you control over how Fin works across your customer operations. Learn more on the Operator page.
Fin runs on Apex, a family of models built specifically for customer experience - trained on billions of conversations and developed by a 60+ person, world-class AI research lab. Read more about the Fin model suite.
You can start a free trial or contact sales to see how Fin works as a Customer Agent for your team.