{"id":495,"date":"2025-09-18T01:05:25","date_gmt":"2025-09-18T01:05:25","guid":{"rendered":"https:\/\/fin.ai\/research\/?p=495"},"modified":"2025-09-19T17:04:55","modified_gmt":"2025-09-19T17:04:55","slug":"podcast-ep1-closing-the-loop","status":"publish","type":"post","link":"https:\/\/fin.ai\/research\/podcast-ep1-closing-the-loop\/","title":{"rendered":"Podcast EP1:\u00a0Closing the loop"},"content":{"rendered":"\n<p>I recently got to sit down with Fedor Parfenov to discuss his work leading the AI workstream building our Insights product.<\/p>\n\n\n\n<p>We discussed the purpose and rational behind building the Insights product; Fedor&#8217;s application of Causal Analysis to understand its impact without ab-testing, and his journey to Intercom and ideas about the future.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Closing the loop: From snippet monster to maintainable insights\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Qagm7Pb2aRk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Relevant blog posts are this <a href=\"https:\/\/fin.ai\/research\/generating-knowledge-center-content-from-customer-service-conversations\/\">one on generating suggestions to improve the content powering the RAG system<\/a>, and <a href=\"https:\/\/fin.ai\/research\/a-causal-inference-approach-to-measuring-the-impact-of-improved-rag-content\/\">Fedor&#8217;s approach to causal analysis.<\/a><\/p>\n\n\n\n<p>You can follow the Fin AI podcast on <a href=\"https:\/\/podcasts.apple.com\/ie\/podcast\/closing-the-loop-from-snippet-monster-to-maintainable\/id1836473093?i=1000725915972\">Apple Podcasts<\/a>, <a href=\"https:\/\/open.spotify.com\/episode\/4qFzw0KuU7Rie1kVEjlUv6\">Spotify<\/a>, <a href=\"https:\/\/rss.art19.com\/fin-ai-pod\">RSS<\/a> or anywhere you get your podcasts. <\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I recently got to sit down with Fedor Parfenov to discuss his work leading the AI workstream building our Insights product. 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