Introducing Fin Insights

We’ve launched Fin Insights — a groundbreaking new way to see and optimize every customer conversation. Fin Insights brings together three powerful tools:

• CX Score: An AI-driven metric that evaluates 100% of your support conversations – no surveys needed – giving you the most accurate, unbiased view of quality.
• Performance Dashboard: Monitor Fin’s performance with clarity and confidence – resolution rate, involvement rate, and CX Score in one view.
• Topics Explorer: See every conversation organized by topic. Spot patterns, discover issues, and make smarter decisions faster.

• Optimize Dashboard: Get instant, AI-powered suggestions to improve Fin’s performance and deliver better support – automatically.

Fin Insights in currently in open beta, and you can access it from the Analyze tab. Learn more here