Control how you disclose your AI Agent

Shared by Tatiana • August 15, 2025

You can now choose how to let customers know they’re speaking with an AI Agent in Messenger, Zendesk Messaging or Tickets, and Salesforce cases.

You can choose:

Label: Show or hide the “AI Agent” label next to the agent’s name in Messenger.
Disclaimer: Add an AI Agent disclaimer to Zendesk Ticket and Salesforce case emails.
Intro: Use an intro message to announce the AI Agent at the start of conversations.