- Ideas

Be careful you don’t build a MiniDisc
2x
Why an AI-driven Customer Experience Score will replace human-surveyed CSAT
AI CS Part 1: Understanding Resolution Rates
Why do we expect our AI products to be flawless?
Good Bot / Bad Bot
An AI conundrum: Products or Partnerships
✨Sparkling Specificity✨
The timeline to fully automated Customer Service
Inconvenient truths about how we measure Customer Service, and how AI will save us
Build vs buy: The high bar for building your own AI agent
Watch: Demos and Prototypes
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Paul & Des.