You can set Fin live to a small test or internal audience (e.g. yourself and teammates) and monitor Fin’s replies for quality and accuracy.
Go to your chosen Deploy method in your Intercom workspace, go to the Workflow tab and click "Manage workflow".
In the workflow builder, add a step of "Branches" and add a rule of
Email contains [yourcompanydomain.com]From your
email containsbranch you can add a test of "Let Fin answer" - this will enable you and your teammates to send some test questions for Fin to answer without Fin being triggered by your customers.You can also personalise the handover experience from Fin to a teammate.
Select Save changes.
You can now start a conversation in your chosen channel to test Fin restricted specifically to your companies email domain.
Note: If you test Fin in your live environment, you will be billed per resolution. However, if you or your teammate has asked to "Get more help" or "speak to your team", the conversation is considered "unresolved" and you would not be charged for this.