Deploy AI voice support
Access the guide
Learn how modern Voice AI handles complex conversations, executes actions, and escalates safely so you can automate high-volume voice workflows, improve consistency, and deliver reliable 24/7 support.
How To Deploy AI Voice For Customer Service
Phone support is the hardest channel to automate—and the one with the most to gain from AI. This guide gives you practical steps to deploy AI voice in a way that feels natural, resolves real issues, and scales safely.
From the guide
How to set up an AI Agent that can handle phone support at scale
How to set up an AI Agent that can handle phone support at scale
Voice isn’t “chat with sound.” It has real-time constraints, emotional stakes, and unstructured inputs. See how to deploy AI voice safely and reliably.
Why voice is different
01It's the channel with the most to gain from AI—costly, high-pressure work where each rep can handle only one call at a time.
What AI unlocks
02Modern AI voice isn’t a smarter IVR; it fundamentally transforms what the channel can be.
A framework to deploy AI voice
03Learn how to roll out AI Voice in controlled phases so teams can improve consistency and scale voice support effectively.
Learn how AI voice transforms support and drives impact
Fin Voice Success Stories
From chat to voice: AI at Topstep's frontline
From chat to voice: AI at Topstep's frontline
"Topstep’s traders buy and sell within seconds, so speed and accuracy in support are critical. With Fin Voice, traders get that same instant, accurate support over the phone – even in the middle of the night, when every second can impact a trade."
Fintech Customer
This has been huge because Fin Voice is able to not just answer the basic questions that traders have. But even if the traders start getting into some more intricate questions, they want to know, Fin is able to go ahead, do the math in its head, and come up and give them an answer.
Dennis O'Connor, Director of Support at Topstep
Seamless integration
Fin works with any helpdesk
Set up Fin with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.
Key features
- Set up in under an hour.
- Integrates into your current support channels—tickets, email, live chat, and more.
- Follows your existing assignment rules, automations, and reporting.
- Escalates to agents in your preferred inbox.