Switch from Zendesk AI to the #1 AI Agent
Fin is the #1 AI Agent for customer service, outperforming Zendesk AI on resolution quality, cost, and innovation.
- #1 in performance benchmarks
- Unified Support Platform
- 76% Average Resolution Rate
- Set Up In Under An Hour
- Fin Million Dollar Guarantee
Fin is the highest performing customer agent on the market
Fin’s industry-leading resolution rate improves continuously
Resolution rate based on conversations where Fin had the opportunity to answer.
Fin wins every head-to-head test on resolution rate
Resolution rate based on independent testing conducted by Fin customers.
Fin outperforms Zendesk. Every time.
Fin resolves more complex queries, costs less per resolution, and improves faster than any competitor. And unlike standalone AI agents, Fin runs natively alongside Intercom's AI-first helpdesk — so you're never dependent on a third party's platform decisions.
Fin resolves 76% of queries with high accuracy—2× more complex queries than Zendesk AI.
01
Fin charges a flat $0.99 per resolution—so costs stay predictable.
02
Fin ships AI improvements weekly and improves resolution rates monthly—proving it gets better over time.
03
| Feature | Fin |
|---|---|
| Performance | Resolves 2× more complex queries with high accuracy. |
| Underlying Technology | Built on the patented Fin AI Engine™, designed specifically for customer service. |
| Cost | Flat $0.99 per resolution. No overages, no hidden fees. |
| Trust | G2 satisfaction score: 90/100. Leading AI agent in G2 Satisfaction Score for AI Customer Support Agents Software. |
Fin is the best AI Agent on the market – with stats to prove it
*Based on internal testing.
80%
of the time, Fin provides a better, higher-quality answer*
2x
the number of complex questions answered*
96%
answer rate for questions that require multiple sources (vs. Zendesk's 78%*)
Fin is trusted by
thousands of customer
service leaders.
Fin helps businesses deliver faster, higher-quality support and resolves over 1 million conversations every week.
Fin is night and day in comparison to Zendesk. I'm blown away by how brilliant their insights product is. I can't see how Zendesk could ever catch up.”
Fin fundamentally changed our support strategy. It helped us scale instantly, resolve over 50% of conversations, and save more than 1,700 hours in the first month. If you're debating whether to build or buy – buy Fin.”
Fin removes the frustrating back-and-forth experience with customers. It gives clear answers and, if needed, seamlessly hands off to an agent in Zendesk without forcing customers through multiple decision trees.”
Fin fits seamlessly into your existing stack.
Fin connects to the systems and channels you already use. It works through MCP or API Data Connectors for your business tools, integrations with Intercom or your existing helpdesk, and native support for every channel from chat and email to voice.
- Connect Fin to your business tools with Data Connectors to solve complex customer queries.
- Fin seamlessly integrates with your existing helpdesk. No need to replace the systems your team spent years building.
- Fin works across every channel, including Voice, Email, Messenger, and Social Messaging.
You only pay when Fin resolves a query
- Leader on G2
- Fin Million Dollar Guarantee