Fin seamlessly integrates with Zendesk

Fin is the #1 AI Agent for customer service, outperforming Zendesk AI on performance, cost, and innovation. And it seamlessly integrates with Zendesk—so your teams can get the best AI Agent without changing platforms.

Works with every helpdesk#1 in performance benchmarks90-day money-back guarantee

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Why Fin?

Fin outperforms Zendesk AI on performance, cost, and innovation.

Fin resolves more complex queries, costs less per resolution, and improves faster than any other AI Agent. It seamlessly integrates with Zendesk—so teams get the best AI Agent without changing platforms.

Fin resolves 2x more complex queries than Zendesk AI

Fin resolves 59% of queries with high accuracy—2× more complex queries than Zendesk AI.

Zendesk struggles with multi-step, ambiguous issues and frequently passes them to human agents.

Fin scales your support, not your costs

Fin charges a flat $0.99 per resolution—so costs stay predictable.

Zendesk charges up to $2 with overages that penalize teams for resolving more conversations with AI.

The #1 AI Agent that consistently gets better

Fin ships AI improvements weekly and improves resolution rates monthly—proving it gets better over time.

Zendesk AI updates are infrequent, making it hard to keep pace in a fast-moving space.

Fin’s average resolution rate increases 1% every month

Compare Fin

Fin vs. Zendesk AI

Fin AI Agent

Zendesk AI

	Fin AI Agent	Zendesk AI
Head to Head Performance	Resolves 2× more complex queries.	Limited to simple, one-step questions.
Underlying Technology	Built on the patented Fin AI Engine™, designed specifically for customer service.	A patchwork of acquired tools not built to work together.
Cost	Flat $0.99 per resolution. No overages, no hidden fees.	Charges up to $2 per resolution.
Trust	Ranked #1 AI Agent on G2.	G2 satisfaction score: 61/100.
Integration	Works with any helpdesk, including Zendesk, Intercom, Salesforce, and more.	Only works within the Zendesk ecosystem.

Answer Quality

80%of the time, Fin provides a better, higher-quality answer*

Complex Answers

2xthe number of complex questions answered*

Answer Rate

96%answer rate for questions that require multiple sources (vs. Zendesk's 78%)*

*Based on internal testing

Customer Testimonials

Fin is trusted by thousands of customer service leaders.

Travel Tech Customer

Fin is night and day in comparison to Zendesk. I'm blown away by how brilliant their insights product is. I can't see how Zendesk could ever catch up.

Nouran Smogluk, Director of Support at Hospitable

ED Tech Customer

Right now, I'd say Fin is leading the way in the AI Agent space. I've explored different tools, and no one else is really close to what Fin is doing.

Justin Mann, Business Operations Manager at MyTutor

Integrations

Fin works with
any helpdesk.

Fin integrates with any helpdesk like Intercom, Zendesk, Salesforce, and more - no migration required.

Pricing

Simple, outcome-
based pricing

#1 AGENT ON G2

90-DAY MONEY-BACK GUARANTEE

$0.99

per resolution

50 resolutions per month minimum

View demo