Fin outperforms Sierra on control, cost, and handling complexity
Accelerate time to value with a fully configurable AI Agent that handles complexity, puts your team in control, and reduces cost—without months of setup.
Why Fin?
Fin is built for
complexity, not just
order tracking.
Fin resolves 59% of queries, handling complex workflows like split shipments and partial refunds. Sierra handles basics, but breaks down as complexity grows across channels, systems, or languages.
Fin gives you control. Sierra gives you an SDK
Teams can analyze, train, test, and optimize Fin from a fully configurable and no-code workspace.
Sierra’s just an SDK, managed by resellers, so you’re stuck waiting on someone else to make changes.
Fin offers predictable pricing and lower total cost of ownership
Fin costs $0.99 per resolution with usage caps for predictable spend.
Sierra’s costs multiply fast—often 8–10× more with integration, ongoing tuning, support, and maintenance.
Fin works on day one—no engineers, no delays
Fin sets up fast with no code, APIs, or webhooks—so you’re live the same day.
Sierra’s SDK takes 3–7 months and needs technical partners for custom setup and training.
Support that doesn’t stop at setup
With Fin, you get the #1 AI Agent and a world-class team that supports you from setup to scale.
Sierra’s delivered through resellers who often disappear after go-live.
Compare Fin
Fin vs. Sierra
| SET UP | Live in under 1 hour with no-code setup and prebuilt integrations. |
| RESOLUTION RATE | 59% average resolution rate that improves 1% every month. |
| PROOF | Trusted by over 5,000 CS leaders. Chosen by top AI companies like Anthropic. Ranked #1 AI Agent on G2. |
| CONFIGURABILITY | Fully self-serve. Analyze, train, test, and deploy in one no-code workspace—no engineers required. |
| SCALABILITY | Handles complex queries across workflows, systems, and channels. |
| COST | Flat $0.99 per resolution. No overages. FIN MILLION DOLLAR GUARANTEE. |
| PARTNERSHIP | Backed by 10+ years of CS expertise. Ongoing support from day one. |
Customer Testimonials
Trusted by leading
consumer brands.
From directing purchase inquiries to sales to handling return and damage-related conversations, Fin has helped us deliver a more consistent and personalized customer experience.
Loren Kornegay, Senior CX Manager at Avocado
With Fin now retrieving critical order information from Shopify - including status updates and tracking details - even complex inquiries are resolved efficiently without involving our Customer Care team.
Amanda Brown, Chief of Staff at Goodbuy Gear
Integrations
Fin works with
any helpdesk.
Fin integrates with any helpdesk like Intercom, Zendesk, Salesforce, and more - no migration required.
Pricing
Simple, outcome-
based pricing
#1 AGENT ON G2
FIN MILLION DOLLAR GUARANTEE
$0.99
per resolution
50 resolutions per month minimum
