Fin outperforms Sierra on control, cost, and handling complexity
Accelerate time to value with a fully configurable AI Agent that handles complexity, puts your team in control, and reduces cost—without months of setup.
- Works with your helpdesk
- #1 in performance benchmarks
Fin is built for complexity, not just order tracking.
Fin resolves 76% of queries, handling complex workflows like split shipments and partial refunds. Sierra handles basics, but breaks down as complexity grows across channels, systems, or languages.
Teams can analyze, train, test, and optimize Fin from a fully configurable and no-code workspace.
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Fin costs $0.99 per resolution with usage caps for predictable spend.
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Fin sets up fast with no code, APIs, or webhooks—so you’re live the same day.
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| Feature | Fin |
|---|---|
| Set Up | Live in under 1 hour with no-code setup and prebuilt integrations. |
| Performance | 76% average resolution rate that improves 1% every month. |
| Proof | Trusted by over 8,000 CS leaders. Chosen by top AI companies like Anthropic. Leading AI Agent on G2. |
| Configurability | Fully self-serve. Analyze, train, test, and deploy in one no-code workspace—no engineers required. |
| Scalability | Handles complex queries across workflows, systems, and channels. |
| Cost | Flat $0.99 per resolution. No overages. |
| Partnership | Backed by 10+ years of CS expertise. Ongoing support from day one. |
Fin is the highest performing customer agent on the market
Fin’s industry-leading resolution rate improves continuously
Resolution rate based on conversations where Fin had the opportunity to answer.
Fin wins every head-to-head test on resolution rate
Resolution rate based on independent testing conducted by Fin customers.
Fin is trusted by
thousands of customer
service leaders.
Fin helps businesses deliver faster, higher-quality support and resolves over 1 million conversations every week.
Fin fundamentally changed our support strategy. It helped us scale instantly, resolve over 50% of conversations, and save more than 1,700 hours in the first month. If you're debating whether to build or buy – buy Fin.”
We chose Fin after evaluating several other vendors. It came down to the maturity of the tool, how quickly we could get going, the fact that we could self-serve, and the results we saw right away.”
Fin fits seamlessly into your existing stack.
Fin connects to the systems and channels you already use. It works through MCP or API Data Connectors for your business tools, integrations with Intercom or your existing helpdesk, and native support for every channel from chat and email to voice.
- Connect Fin to your business tools with Data Connectors to solve complex customer queries.
- Fin seamlessly integrates with your existing helpdesk. No need to replace the systems your team spent years building.
- Fin works across every channel, including Voice, Email, Messenger, and Social Messaging.
You only pay when Fin resolves a query
- Leader on G2