Fin outperforms Ada—delivering higher resolution and full control.
Fin is the only AI Agent System built to resolve even the most complex queries - outperforming Ada with higher resolution rates, full configurability, complete testing, and pricing tied to outcomes.Fin outperforms Ada. Every time.
Fin outperforms Ada. Every time.
Fin delivers consistent performance you can trust
Fin resolves 67% of customer queries on average, and is built by a world-class team with over a decade of experience in AI and customer service.
Ada’s resolution rate is often reported as lower and less stable, requiring more handoffs to human agents and reducing overall efficiency
Fin handles complexity without the complicated setup
Fin makes it simple to set up and manage even the most complex workflows. Configure in minutes—no code required.
Ada requires more work and delivers less control. In setting up workflows, customers report hitting limits, running into loops, & dealing with confusing setup.
A complete testing suite—built for scale, precision, and control.
Fin lets you preview in context, batch test with customer data, impersonate users and audiences, rate answers, and safely test changes, all inside one system.
Ada’s testing tools stop at manual previews, leaving teams blind to issues until after launch. That means less confidence, more risk, and slower iteration.
Robust reporting, complete transparency.
With Fin, every answer is inspectable, and Fin Insights provides unmatched visibility through CX Score, Performance, Topics Explorer, and Optimize dashboards.
Ada offers limited reporting and opaque outputs. Without real transparency or actionable analytics, teams are left guessing what works and what doesn’t.
Fin vs. Ada
Fin vs. Ada
| PERFORMANCE | 67% average resolution rate that improves 1% every month |
| COMPLEX QUERIES | Fin resolves the most complex queries using layered controls that combine prompts, code, and workflows—enabling Fin to execute advanced business processes and navigate complex systems with precision and reliability |
| UNDERLYING TECHNOLOGY | Powered by the Fin AI Engine™—patented and performance-tested |
| CONFIGURABILITY | Fully self-serve. Analyze, train, test, and deploy in one no-code workspace—no engineers required. |
| COST | $0.99 per resolution. Transparent and outcome-based |
| TRUST | Chosen by top AI companies like Anthropic & ranked #1 AI Agent on G2 for customer satisfaction |
Trusted by leading
consumer brands.
Trusted by leading
consumer brands.
Ecommerce Customer
Because Fin is on 24/7, we’re getting insights in hours instead of days – whether it’s product confusion, a checkout bug, or pricing sensitivity
Emily Shirley, Business Manager, Growth at WHOOP
Ecommerce Customer
Fin has been a game-changer by retrieving critical order information, like status updates and tracking details from Shopify. Fin resolves even our complex inquiries efficiently without involving our Customer Care team
Amanda Brown, Chief of Staff at GoodBuy Gear
Fin works with
any helpdesk.
Fin works with
any helpdesk.
Fin integrates with any helpdesk like Intercom, Zendesk, Salesforce, and more - no migration required.
Fin works with any helpdesk
Set up Fin with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.
- Set up in under an hour.
- Integrates into your current support channels—tickets, email, live chat, and more.
- Follows your existing assignment rules, automations, and reporting.
- Escalates to agents in your preferred inbox.
Simple, outcome-
based pricing
#1 AGENT ON G2
FIN MILLION DOLLAR GUARANTEE
$0.99
per outcome
50 outcomes per month minimum