Fin Voice transforms phone support into a better experience for every caller. Phone conversations feel natural, reflect your brand, and get resolved without IVR menus or long hold times. Customers get faster answers and a better experience.
Fin picks up instantly at any hour of the day, providing fast, accurate answers with no wait times or phone menus.
Fin speaks with empathy, handles interruptions smoothly, and guides conversations forward with relevant, contextual follow-ups. Set clear policies on tone, language, and which topics go to your human agents. Fin follows them on every call, at any scale.
Choose from an expanded library of natural voices and accents that fit your brand. Customize greetings, phrasing, and how Fin sounds for different audiences or support tiers.
Preview Fin Voice before launch to see how it performs across real scenarios. Test calls, review transcripts, and validate performance—so you can go live with confidence.
Apex Flash has spiked our Fin Voice resolution rate. Conversations sound more natural, and Fin Voice is doing more for us than ever as we head into our busiest season.
Kurt Dwiggins, Customer Experience Manager at Avocado Green Mattress
On our B2C side, 65% of our volume comes through phone, and before Fin Voice we couldn’t staff enough to keep up. Now Fin Voice answers 100% of our calls instantly - no wait time, customers just start talking, and Fin gets them what they need.
Rizwan Sherif, Director of Customer Experience at Credit Repair Cloud
For us, the biggest change is speed and availability. Fin has reduced our handle time by 72%. A call that used to take over 3 minutes now takes less than 50 seconds – a much better experience for our customers.
Marco Seeleman, Customer Experience Manager at ParkBee
Powered by our new model Fin Apex Flash - the fastest, highest-performing model for voice.
Fin Voice 2 runs on Apex Flash - our latest model, built for latency-sensitive tasks. It produces quick responses that are accurate and structured, while sounding natural. It’s grounded in your knowledge base and trained to apply your specific policies on every call.
Verifying an identity, processing a refund, booking an appointment: not just answers - actions. Fin connects to your systems, takes the action, and resolves the call without a transfer.
Includes real-time insights with one-click recommendations to improve Fin’s performance, outbound calling, automated follow-ups, performance monitoring, and deeper integrations - your whole phone operation, easier to manage.
Fin Voice works with your existing telephony setup. You can get started quickly with simple call-forwarding, or choose a deeper SIP integration if you need more control & analytics. Either way, you can adopt Fin Voice without downtime or disruption.
