The highest-performing AI agent on Freshdesk
Integrate Fin directly with Freshdesk to give customers fast, accurate answers and equip your team with industry-leading AI—without changing platforms or disrupting workflows.
Perfect customer experiences — no migration required.
Perfect customer experiences — no migration required.
Fin handles complex multi-step queries, taking you from 30% to 70% resolution rates. Fewer tickets reach your team, cost to serve drops, and your customers get a great experience.
Resolves multi-step queries end-to-end
Fin handles refunds, cancellations, and account changes, using your business logic, customer data in Freshdesk, and live data from third party systems. It starts resolving queries right away—with no disruption to your workflows, routing rules, or team processes.
Built on Apex, custom CX models
Fin is powered by Fin APEX 1.0, proprietary models built for customer service that beat frontier models on accuracy and speed, trained by a 60-person research team.
Resolve queries across every channel Freshdesk supports.
Resolve queries across every channel Freshdesk supports.
Fin works across Freshdesk tickets, so every customer gets fast, accurate support, no matter how they reach out.
Fin resolves inbound Freshdesk email tickets with full thread support from day one, so conversations don't start over when customers reply.
Fin Messenger
Fin Messenger handles live chat on your website or app, and supports WhatsApp through Freshchat. When Fin escalates, your agents get the full conversation history, so they pick up exactly where Fin left off.
Fin is trusted by thousands of customer service leaders.
Fin is trusted by thousands of customer service leaders.
Fin helps businesses deliver faster, higher-quality support and resolves over 1 million conversations every week.
Fin is in a completely different league. It’s now involved in 99% of conversations and successfully resolves up to 65% end-to-end—even the more complex ones.
Angelo Livanos, Senior Director, Global Support at Lightspeed
What I like about Fin is that we control it. We don’t need engineers to make it work. We can adapt it ourselves.
Yair Gal, Support Lead at Consensys
Fin integrates seamlessly with Freshdesk
Fin integrates seamlessly with Freshdesk
Fin connects directly to Freshdesk, syncing Solution Articles, customer data, and automation rules while preserving the systems your team already relies on.
Fin outperforms every other AI Agent
Fin outperforms every other AI Agent
With an average resolution rate of 76%, Fin resolves more customer questions than any other AI Agent. In every head-to-head test, Fin wins.
Resolution rate based on independent testing conducted by Fin customers.
You only pay when
Fin resolves a query.
You only pay when
Fin resolves a query.
Fin charges $0.99 per outcome — only when the customer's problem is solved or when a Procedure you've configured executes successfully. Freddy charges $0.49 per session whether it resolves or not.
Simple, outcome-
based pricing
LEADER ON G2
FIN MILLION DOLLAR GUARANTEE
$0.99
per outcome
50 outcomes per month minimum