Improve CX at scale
Watch the demo
See how Insights helps you measure customer experience, uncover what’s driving poor outcomes, and take action to continuously improve support quality.
See and improve CX quality across every conversation
As AI handles more of your support volume, it becomes harder to understand what customers actually experience. In this demo, see how you can use Fin to measure quality across every conversation, identify what’s driving poor outcomes, and take action to improve performance at scale.
What you’ll see
A new way to measure and improve CX quality
A new way to measure and improve CX quality
Traditional metrics like CSAT and QA only show part of the picture. See how to get full visibility into customer experience, understand what good looks like, and improve performance across every conversation.
Full visibility into CX
01See what customers experience across 100% of conversations, not just the small sample captured by surveys.
Define quality clearly
02Set clear standards for what good looks like and evaluate both AI and human support consistently.
Act on insights faster
03Quickly identify what to fix and take action to improve quality and performance at scale.
Seamless integration
Fin works with any helpdesk
Set up Fin with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.
Key features
- Set up in under an hour.
- Integrates into your current support channels—tickets, email, live chat, and more.
- Follows your existing assignment rules, automations, and reporting.
- Escalates to agents in your preferred inbox.