Customize the #1 AI Agent for customer service
Why build an AI Agent from scratch when you can configure Fin, the best-performing and most powerful AI Agent, to handle complex queries and follow policies like a true member of your team?
- Works with your helpdesk
- #1 in performance benchmarks
- Secure, enterprise-grade tech
Built for enterprise scale and performance
Every layer of Fin’s patented AI architecture is optimized for accuracy, speed, and reliability, so it can resolve more queries and deliver a higher quality customer experience than any custom-built chatbot.
With 99.97% uptime and built-in scalability, Fin handles volume spikes so your team can stay focused on high-value work.
01
Train Fin on your knowledge, data, and tone of voice. It supports customers 24/7 on email, chat, voice, and more.
02
Developed by world-class AI and CS teams, Fin evolves quickly and meets the highest standards of security and reliability.
03
Train Fin like a human agent
Unlike an agent builder with a lengthy implementation process, Fin can be quickly trained, tested, and launched through a no-code user experience anyone can manage.
Train Fin on your Procedures, knowledge, and policies, so it follows your rules and resolves complex, multi-step queries accurately and reliably.
Run fully simulated customer conversations from start to finish to see exactly how Fin will behave before going live, so you know your Procedures work as intended.
Deploy Fin across phone, email, chat, Slack, and more, so every customer receives accurate, personalized responses wherever they reach out.
Monitor performance, spot trends, and optimize with AI-powered Suggestions, then use those Insights to retrain Fin and continuously improve your customer experience.
Fin outperforms every competitor
With an average resolution rate of 76%, Fin resolves more customer questions than any other AI Agent. In every head-to-head test, Fin wins.
Fin’s industry-leading resolution rate improves continuously
Fin wins every head-to-head test on resolution rate
Resolution rate based on independent testing conducted by Fin customers.
Trusted by thousands
of customer service leaders
If you’re still debating whether to build your own AI solution or buy one, my advice would be to buy - and specifically buy Fin.”
After introducing Fin, we saw a huge jump in both resolution rate and customer satisfaction. Our resolution rate went up from around 15% with the HubSpot bot to 40% with Fin, and Fin CSAT now sits above 80%.”
Fin fits seamlessly into your existing stack.
Fin connects to the systems and channels you already use. It works through MCP or API Data Connectors for your business tools, integrations with Intercom or your existing helpdesk, and native support for every channel from chat and email to voice.
- Connect Fin to your business tools with Data Connectors to solve complex customer queries.
- Fin seamlessly integrates with your existing helpdesk. No need to replace the systems your team spent years building.
- Fin works across every channel, including Voice, Email, Messenger, and Social Messaging.
You only pay when Fin resolves a query
- Leader on G2