--- url: https://fin.ai/fin3 title: "Fin 3. The highest performing AI Agent just got even better." description: "Fin 3 handles more deep and complex work with new Procedures for training, Simulations for testing, and Insights for improving performance. And with major upgrades to Fin Voice, it works across more channels than any other Agent." --- ## Meet # Fin3 The highest performing AI Agent. For the most complex queries. On every channel. [View demo](/view-demos)[Start free trial](https://www.intercom.com/signup?cta_domain=fin) ## The highest performing AI Agent just got even better. ## Fin 3 handles more deep and complex work with new _Procedures_ for training, _Simulations_ for testing, and _Insights_ for improving performance. ## Fin works across more _channels_ than any other Agent—now including Slack, Discord, and major upgrades to Fin Voice. ![Fin 3 keynote from Pioneer 2025](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2F5508e551250636389c5ce35ce54d9a8224b6249b-105x64.webp&w=256&q=90) Watch nowFin 3 keynote from Pioneer 2025 ## Procedures—the new way to train Fin to resolve complex queries New 01Procedures let Fin handle complex queries with multiple steps, business logic, third-party systems, or cross-team approvals. Combine natural language instructions with deterministic controls to create powerful Procedures that follow your exact rules when needed. [Learn more](/procedures) Watch the launch Natural language instructionsWrite Procedures in natural language, copy and paste existing SOPs, or let AI draft them from a short outline—easy for anyone to create and update. Deterministic controlGet Fin to follow strict rules when needed with Branching Logic for else/if logic, Code editing for precise control, and Data Connectors to third-party systems. Agentic behaviorProcedures are written linearly, but real conversations are messy—customers interrupt or change their minds. Fin intelligently reasons what to do at every point. It can respond no matter what the customer says, jump to the right step, or even another Procedure if necessary. Hear how Nuuly resolves complex queries with Fin ## Introducing Simulations to test every Procedure before launch New 02Simulations let you automatically test how Fin will behave before going live—running fully simulated customer conversations from start to finish to give you confidence your Procedures work as intended. [Learn more](/testing) Watch the launch Simulate full conversationsRun fully simulated customer conversations from start to finish to test how Fin will respond. You can see what Fin is doing, when it is reasoning, and where it passes or fails. AI-assisted test writingSkip manual test writing. Use AI to write new tests, fix failing ones, and iterate based on feedback. Fin even suggests more Simulations to create. Full regression testingAll your Simulations live in a central library. When products or policies change and Procedures are updated, just hit run all to check if anything has regressed or broken. ## Fin works on more Channels than any other Agent, and Fin Voice just got better New & Updated 03Fin already works on more channels than any other AI Agent. With Fin 3 we are announcing even more channels, and significant updates to Voice. [Learn more](/channels) Watch the launch ![Phone](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2F8d34beb0ac10a4efe019beb0cced072eea5569ca-768x600.webp&w=1920&q=90) Fin Voice Support 0:00 unmute A radically better phone experience Fin Voice offers instant, natural conversations that feel human and never lose context. Now even more powerful—with better guidance, deeper customization, improved testing, and full transcripts for every call. [Learn more](/voice) > "Fin Voice exceeded our expectations, allowing us to keep phone support running 24/7 without needing to staff agents outside business hours. Customers often tell us they’re amazed it’s not a real person—Fin Voice sounds natural, responds in context, and doesn’t feel robotic at all." Fin delivers trusted support in SlackFin supports your customers directly in Slack communities and dedicated Connect channels—resolving questions instantly, with replies that stay threaded and feel native to Slack. ![Slack](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2F99b721e2c8b2c8d65eacaeb4b7c146ec4c3ec142-5506x5506.webp&w=3840&q=90) ![Slack](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2F99b721e2c8b2c8d65eacaeb4b7c146ec4c3ec142-5506x5506.webp&w=1920&q=90) Support customers directly in DiscordFrom crypto to gaming, more companies are supporting customers in Discord. Fin can now answer queries in your Discord channels, meeting customers where they already are. ![Discord](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2F9f6ee70f6cb889751d40bb3d9f84506e4e8fbc0f-5504x5506.webp&w=3840&q=90) ![Discord](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2F9f6ee70f6cb889751d40bb3d9f84506e4e8fbc0f-5504x5506.webp&w=1920&q=90) ![Slack](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2F99b721e2c8b2c8d65eacaeb4b7c146ec4c3ec142-5506x5506.webp&w=3840&q=90) ![Slack](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2F99b721e2c8b2c8d65eacaeb4b7c146ec4c3ec142-5506x5506.webp&w=1920&q=90) Fin delivers trusted support in SlackFin supports your customers directly in Slack communities and dedicated Connect channels—resolving questions instantly, with replies that stay threaded and feel native to Slack. Support customers directly in DiscordFrom crypto to gaming, more companies are supporting customers in Discord. Fin can now answer queries in your Discord channels, meeting customers where they already are. ## Even more Insights for improving Fin’s performance New & Updated 04Last May we launched Insights with CX Score, Topics Explorer, and AI-powered Suggestions. Now we’re announcing major upgrades to all three. [Learn more](/analyze) Watch the launch ![CX Score Reasons](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2F494e0050f4ba7b9bf076d3e27854f626d3b1dc5b-2250x2259.webp&w=3840&q=90) ![CX Score Reasons](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2F494e0050f4ba7b9bf076d3e27854f626d3b1dc5b-2250x2259.webp&w=3840&q=90) CX Score Reasons CX Score now includes reasons that explain what drives each score—like product feedback, sentiment, or answer quality—giving you clearer, more actionable insight into performance and customer experience. ![Topics Trend report](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2F795b04eda24b7f77f7a4f06416d580a610af9c9d-2251x2258.webp&w=3840&q=90) ![Topics Trend report](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2F795b04eda24b7f77f7a4f06416d580a610af9c9d-2251x2258.webp&w=3840&q=90) Topics Trend report The new Topic Trends report automatically highlights the most important weekly changes in your support topics, such as volume spikes, drops in Fin resolution, or emerging customer question trends. ![Curated Topics](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2F37cc6bc259b9f8fa56c93f596a13ab8460fb631c-2250x2259.webp&w=3840&q=90) ![Curated Topics](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2F37cc6bc259b9f8fa56c93f596a13ab8460fb631c-2250x2259.webp&w=3840&q=90) Curated Topics Topics Explorer uses AI to organize conversations into Topics and Subtopics, giving you an unprecedented view of what's driving support volume and impacting quality. Now you have full creation control over those Topics—to rename, merge, move, or create new ones. ![Suggestions now does a lot more](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2F02b093d7a19ccd23b340420dab4a984dec210aec-2251x2259.webp&w=3840&q=90) ![Suggestions now does a lot more](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2F02b093d7a19ccd23b340420dab4a984dec210aec-2251x2259.webp&w=3840&q=90) Suggestions now does a lot more Suggestions now do much more—spotting duplications and contradictions, learning from your feedback, and offering one-click updates in Zendesk or Salesforce. We now also have Suggestions for data, actions, and guidance changes, helping you answer more of your complex queries. ## The highest performing AI Agent just got even better. Fin now handles the most deep and complex work, on more channels than any other Agent. ## Try the power of Fin 3 today [View demo](/view-demos)[Start free trial](https://www.intercom.com/signup?cta_domain=fin)