---
url: https://fin.ai/customers
title: "Fin | The most trusted AI Agent in customer service"
description: "Learn why Fin is trusted by thousands of the world's leading companies."
---

# The most trusted AI Agent in customer service

94 Customer Stories

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![\[solidcore\]](https://cdn.sanity.io/images/4bgok82s/production/a204fe79b9c47ac573c42f76c2f9ac3dd9ef6578-352x112.png)

AI at every touchpoint: How \[solidcore\] scaled personalized support across channelsWith dozens of new studios opening each year and support spread across chat, email, social, and phone, delivering a high-touch service at scale became a challenge. By redesigning support with Fin, they created a unified, 24/7 support experience.With Shane McCarthy from \[solidcore\]

$569kCosts saved annually

12.6kHours saved annually

![Customer Image](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2F6901c56cd8c8eece3b3b5cb22a9cda5a62ae8b0d-2891x1982.png&w=1920&q=90)

$569kCosts saved annually

12.6kHours saved annually





](/customers/solidcore)[

![Vanta](https://cdn.sanity.io/images/4bgok82s/production/68f7c4ee0b45903caf62eef45ffc3889277c52d7-166x56.svg)Read more

In security and compliance, good enough isn't an option. When Vanta's fragmented support stack hit a ceiling, they moved to Intercom with Fin as their front-line AI Agent, and rebuilt support into a single system for every customer question.

71%Fin resolution rate





](/customers/vanta)

![Snowflake](https://cdn.sanity.io/images/4bgok82s/production/bcbcddc448c2111ddeeea6e78bfe481f0588fd1d-180x56.svg)

![LaunchDarkly](https://cdn.sanity.io/images/4bgok82s/production/eb06c87d4228ff458fd8db6d80c8e1a9e4d13c2f-254x56.svg)

“Fin has directly reduced our volume, which has taken a lot of pressure off our team.“

Jolie KreschSenior Operations Lead, support

![Tines](https://cdn.sanity.io/images/4bgok82s/production/9d5d87af457200f494eaac30264d246b4b9009bb-141x56.svg)

“I have tested multiple “Support“ and “Copilot“ type AI solutions, and none of them were able to provide as good and precise answers as Fin.”

Lasse HøgsholtSenior Technical Support Engineer

Shannon MagieraOperations Lead

![Customer Image](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2F538681250292e6a5bde2c204074e5bea2ee29eb1-1014x866.png&w=1920&q=90)

![Kalshi](https://cdn.sanity.io/images/4bgok82s/production/c0e0eb0b78beec6f33ecaa02497923f3986e4db6-188x112.png)“Every other company out there scales to 200+ in support. We are the exact opposite. We’re one of the smallest teams in the company, but we’re working really hard. We’re living proof that that’s possible.”

Shannon MagieraOperations Lead

[Read more

![Rocket Money](https://cdn.sanity.io/images/4bgok82s/production/1ba27e960e6b0e9ee83819149eb997380a5bf305-292x168.png)

Rethinking support at scale: How Rocket Money operationalized AIWith millions of users and rising support complexity, Rocket Money didn't just add agents - they transformed their support model with Fin, shifting how their team works, and proving automation can be both efficient and trusted.With Michelle McGowan from Rocket Money

~$1MAnnual ROI from Fin

68%Fin resolution rate

![Customer Image](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2Fd827a129e9d94d45b0cc4ba42a8bb7dfe6ef3da0-3142x2684.png&w=1920&q=90)

~$1MAnnual ROI from Fin

68%Fin resolution rate





](/customers/rocket-money)[

![Houzz](https://cdn.sanity.io/images/4bgok82s/production/59b8774b74c9396b6660e0205bdc436215c52d75-121x56.svg)Read more

Anonymous web traffic left Houzz's sales team waiting on form fills to spot buyers. Now Fin starts the conversation, qualifies prospects and books sales meetings, driving a 25% lift in closed-won rate and a 16% lift in completed demos.

25%lift in closed-won rate





](/customers/houzz)

![Crypto.com](https://cdn.sanity.io/images/4bgok82s/production/3b281fd7ce1bfad57562cddbdd9ac674faaf45e0-230x56.svg)

![Avocado Green Mattress](https://cdn.sanity.io/images/4bgok82s/production/c1f2337303e581cbfe075d26180ac8034e04065f-234x56.svg)

“Fin asks the right questions about sleep position and firmness preference, understands what the customer actually needs, and guides them to the right decision. It sells the way we sell.”

Anthony Navarro Market Sales Manager

![Aspire](https://cdn.sanity.io/images/4bgok82s/production/9ab72938034d6233be106fb5f8af469deafb951c-123x56.svg)

“When we were evaluating AI solutions, Fin really stood out – not just because it was the first AI Agent for customer service, but because it was so easy to get started. I literally just pasted in our FAQs and was able to instantly test Fin’s ability to handle real user questions."

Shashwat AgrawalStrategy & Operations Lead

Olivia GuProduct Owner

![Customer Image](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2Fe20de512653144b97e8918e08e947ab97de7366a-2406x2400.png&w=1920&q=90)

![Asana](https://cdn.sanity.io/images/4bgok82s/production/889e6c33dda2024ca0d068c257fa2373bce919f3-173x56.svg)“We started by asking Fin to handle simple questions. Now we’re reimagining our entire customer experience around it – support, success, every touchpoint. That’s the vision, the real transformation.”

Olivia GuProduct Owner

[Read more

![Anthropic](https://cdn.sanity.io/images/4bgok82s/production/10cc3e77d1917b774da71057089bdcbfc2b609c8-182x60.svg)

AI-first by design: How Anthropic transformed support operations with FinWhat began as a one-person team struggling to keep up became an AI-first operation. By embedding Fin into every workflow and running it as a system with structure, ownership, and iteration, Anthropic transformed support into a scalable, strategic function.With Isabel Larrow from Anthropic

\>560kFin resolutions per month

79%Fin resolution rate

![Customer Image](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2Fc0e886a5687b7496f21d15444b31f0d366694f89-700x700.png&w=1920&q=90)

\>560kFin resolutions per month

79%Fin resolution rate





](/customers/anthropic-transformation)[

![Underdog](https://cdn.sanity.io/images/4bgok82s/production/18e6a7a311c212c94737291432e4030776efe960-170x56.svg)Read more

In fantasy sports, support has to move at game speed. At Underdog, major player updates can spark huge inquiry spikes within minutes. To keep up without sacrificing quality, the team turned to Fin – transforming support into a real-time, scalable advantage.

~80%Fin deflection rate





](/customers/underdog)

![Mercury](https://cdn.sanity.io/images/4bgok82s/production/97591a25e8bd5e9be81e635bd696acf55ee4b753-205x56.svg)

![HoneyBook](https://cdn.sanity.io/images/4bgok82s/production/2776459f8d0a813c9465da2b0482fb33c3c83c74-236x56.svg)

"Fin has blown us away with the customer satisfaction levels. We saw a 30% increase in CSAT for self-service support shortly after launching Fin, And by giving bandwidth back to our existing team, they're now able to bump up their own personal customer satisfaction levels as well."

Elli NeeldSr. Content Strategist, AI Chatbot

![Hi-Rez Studios](https://cdn.sanity.io/images/4bgok82s/production/c921d3ff6f160ca75a3019b14ae9ceb0546c114f-153x56.svg)

“We're always looking to make player experience as seamless as possible. With Fin, we're streamlining their support experience. Players can get answers instantly, reducing the need for them to reach out to the human support team.”

Ashley SchultzCustomer Support Team Lead

Jared EllisSenior Director, Global Product Support

![Customer Image](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2Fd111640d6cb493d64f7a6df1c35563739efb8005-1200x1200.webp&w=1920&q=90)

![Culture Amp](https://cdn.sanity.io/images/4bgok82s/production/ed3dfc694bb818f9718a0386fbadc1ae23045dcf-240x56.svg)“With Fin we saw a 35-40% deflection rate just in our trial. The biggest win for me is that we haven’t compromised on the quality of the service we were providing. It's been delight after delight.“

Jared EllisSenior Director, Global Product Support

[Read more

![Kalshi](https://cdn.sanity.io/images/4bgok82s/production/c0e0eb0b78beec6f33ecaa02497923f3986e4db6-188x112.png)

How a Super Bowl support crisis led Kalshi to rebuild their stack on FinFin held up through record Super Bowl traffic, while Kalshi’s existing helpdesk broke and left support dark for two days. That led them to rebuild around Fin and Intercom. Now a small team and Fin can handle a projected 2 million queries a year.With Shannon Magiera from Kalshi

80k+monthly Fin resolutions

80%automation rate

![Customer Image](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2F538681250292e6a5bde2c204074e5bea2ee29eb1-1014x866.png&w=1920&q=90)

80k+monthly Fin resolutions

80%automation rate





](/customers/kalshi)[

![Neo Financial ](https://cdn.sanity.io/images/4bgok82s/production/0f7f081c1acf6b9d4d7c572583f2c0d5c063f579-146x112.png)Read more

Neo wanted to double its customer base without doubling support costs. By replacing a fragmented support stack with Fin and Intercom, they built an AI-first support operation that scales with the business while also improving the customer experience.

~20kFin monthly resolutions





](/customers/neo)

![Glean](https://cdn.sanity.io/images/4bgok82s/production/646cacea719f2356d2c71a422b38b3efe48c46aa-122x56.svg)

![Consensys](https://cdn.sanity.io/images/4bgok82s/production/a8f6af47d75ce9201db6907d7e4ec7148dd2312d-177x56.svg)

“We saw quick success with Fin – reaching around a 50% resolution rate early on, and scaling that to over 70% over time, all while keeping customer satisfaction high.”

Yair GalSupport Lead

![Marshmallow](https://cdn.sanity.io/images/4bgok82s/production/5eecd7155bef3be0ef00075536b124b483e3d7d5-254x56.svg)

"Fin has allowed us to scale and support more customers without needing to hire as many people. It frees up our team by handling repetitive queries, so our agents can focus on more complex issues, it's always on, and it's instant."

Jamie MaxwellOperational Excellence Lead

Lee BurkhillAI & Solutions Manager

![Customer Image](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2Fec1349e565d25384d08c7da538c93d36cbd05ddb-1200x1200.webp&w=1920&q=90)

![MoneySuperMarket](https://cdn.sanity.io/images/4bgok82s/production/fa4c60f154ab98ffe282e7a12e28e1c01d49eb18-180x56.svg)“Complex reward or cashback claim queries used to mean hours, sometimes days, of team involvement. With Fin, we provide simple instructions, and Fin resolves these in minutes – calculating dates, verifying provider and product, and delivering immediate, clear answers to customers.”

Lee BurkhillAI & Solutions Manager

[Read more

![Nuuly](https://cdn.sanity.io/images/4bgok82s/production/458b7df88408bc1ecb053f15e5cd95ffd2f92224-106x56.svg)

How Nuuly turned AI savings into higher pay for its support teamNuuly wanted to keep its support team small enough to stay genuinely connected to customers. Now Fin handles everything from subscription pauses to refunds, helping Nuuly stay lean and put the savings back into higher pay and career growth.With Natalie Hurst and Giancarlo Castaldo from Nuuly

$359kSalary savings in 6 months

95%CSAT

![Customer Image](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2Fe349574a9568ff3f0976cedebe494bdde0273459-3230x2684.png&w=1920&q=90)

$359kSalary savings in 6 months

95%CSAT





](/customers/nuuly)[

![Magnific](https://cdn.sanity.io/images/4bgok82s/production/554bdf44db48e860b58867dbe653f1de7efe8500-366x112.png)Read more

With 100 million users and years of work built into Salesforce Service Cloud, Magnific needed an AI Agent that fit its existing setup. Fin was live within days and now resolves 40% of all support queries, from billing questions to refund requests.

~18kFin monthly resolutions





](/customers/magnific)

![Autodesk](https://cdn.sanity.io/images/4bgok82s/production/d0c4a46945acdf038467afbb7943b2721fe54606-208x56.svg)

![Meroda Cosmetics](https://cdn.sanity.io/images/4bgok82s/production/74f0da4b447aaf34dae7e97a0dd817015182daaf-435x168.png)

“In a preliminary A/B test, the addition of Fin on our product pages drove a 3.4% uplift in revenue per visitor, with CSAT scores reaching 100%. It’s not just handling support – it’s turning conversations into conversions.”

Ross McGilchristEcommerce Lead

![Monday.com](https://cdn.sanity.io/images/4bgok82s/production/ca3db996ec749913e7316ca81a22638dda0f7d1c-189x56.svg)

![Fellow](https://cdn.sanity.io/images/4bgok82s/production/9ca0d34948e93653cd73b69e36e15b360d7f355a-2048x533.png)

“Fin more than tripled its meeting bookings quarter over quarter – from 24 to 86. That pushed our overall meeting volume up 25% to a new company record.”

Tyler RyllDirector of Customer Success

[

![Gamma](https://cdn.sanity.io/images/4bgok82s/production/f7049dc7bd5e7a9f2a8f3acbcb78cd34f791c163-345x168.png)Read more

As Gamma grew past 50 million users, its lean team chose to scale smartly – transforming support with Fin. It now handles every conversation 24/7, resolves 75% of queries end-to-end, and has turned customer service into a strategic lever.

18k+monthly Fin resolutions





](/customers/gamma)

[Read more

![Glean](https://cdn.sanity.io/images/4bgok82s/production/646cacea719f2356d2c71a422b38b3efe48c46aa-122x56.svg)

Supporting hypergrowth: How Glean put Fin at the frontlineAs one of the fastest-growing AI companies in software today, Glean's support model quickly became unsustainable. By rolling Fin out across chat on public surfaces, they transformed the experience at scale and set a new standard for support.With Kat Crichton from Glean

Fin automation rate





](/customers/glean)[

![Personio](https://cdn.sanity.io/images/4bgok82s/production/b433027985220dfeacd68bde7b0bdea45c6ba653-286x112.png)Read more

Facing a January surge driven by annual HR policy resets, Personio used Fin to automate ~80% of support conversations, reduce human support contact rates by ~30%, and turn support conversations into actionable insights.

30kmonthly Fin resolutions





](/customers/personio)

![Linear](https://cdn.sanity.io/images/4bgok82s/production/10fae051f489fdf664b5c58da9b52cbbef73d96b-159x56.svg)

![The Access Group](https://cdn.sanity.io/images/4bgok82s/production/5d461be29b46cccafd33b8bb8a48597af9f07bcc-170x56.svg)

"We use Fin for all of our conversations. It speeds everything up because it can get to the cases before we do it and also gives the clearest answers to our customers."

Abigail WhitwhamCustomer Success Manager

![Asana](https://cdn.sanity.io/images/4bgok82s/production/889e6c33dda2024ca0d068c257fa2373bce919f3-173x56.svg)

![Dovetail](https://cdn.sanity.io/images/4bgok82s/production/e1171eebdfd7f24e7957a09a3acddf5581e4d08b-182x56.svg)

"Fin has been a game changer for handling spikes in volume, protecting our team from influxes of queries, and helping us hit inbox zero by the end of every shift."

Pat BarlowProduct Ops Manager

[

![Teachable](https://cdn.sanity.io/images/4bgok82s/production/2670dbcc631bc7a403d1c662bfa1cf73a6fc256b-149x56.svg)Read more

Serving 100,000 creators and 40 million students, Teachable's team had to choose who to help first. So they left Zendesk and rebuilt support around AI. Now Fin answers queries from both groups 24/7 and helps the team run the operation behind the scenes.

68%Fin resolution rate





](/customers/teachable)

[Read more

![Clay](https://cdn.sanity.io/images/4bgok82s/production/3628a0f8df87c455e552e954ac0aa0d4c7f9afe5-119x56.svg)

Transparency and trust: Why Clay chose FinWith a rapidly-growing customer base, Clay wanted to scale support without sacrificing quality or its community-led approach. The team needed an AI agent that would give them transparency and control over the customer experience – so they chose Fin.With Jess Bergson from Clay

90%Fin involvement rate

~7kSupport tickets managed per month

![Backdrop Asset](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fmonorepo-static-assets%2Fd664f860a60c545733b49a9b4aabe74e5ab7c828-2928x2928.webp&w=750&q=90)

![Customer Image](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2Fe9734a76e10c1e08a857ada5d0bb26f50d437bd8-4162x3600.png&w=1920&q=90)

90%Fin involvement rate

~7kSupport tickets managed per month





](/customers/clay)[

![IG Group](https://cdn.sanity.io/images/4bgok82s/production/c614188b1a63074d4915427bb6c6693f215106d7-252x112.png)Read more

"We currently have Fin on email, chat, and WhatsApp. And in several languages. Some of our deflection rates on chat have reached highs of up to 70%, which is really great for us."

~90%CX Score across channels





](/customers/ig-group)

![Miro](https://cdn.sanity.io/images/4bgok82s/production/b75e68a9c1f7f46921d0a854d2adce2a6910e924-143x56.svg)

![GoodBuy Gear](https://cdn.sanity.io/images/4bgok82s/production/da0992aa358d1b10ff2d6a758d878f31077e39bd-152x56.svg)

"With Fin now retrieving critical order information from Shopify - including status updates and tracking details - even complex inquiries are resolved efficiently without involving our Customer Care team."

Amanda BrownChief of Staff

![Riot Games](https://cdn.sanity.io/images/4bgok82s/production/baccd0d47709fe7ab202b8f7a73edcde046a5bf5-146x56.svg)

![Dabble](https://cdn.sanity.io/images/4bgok82s/production/ce657247ec3942e2d5636f59c207324e37b298d8-133x56.svg)

"Programming Fin to become 'one of us' has helped answer complex gambling rules and queries whilst keeping client satisfaction levels at a high, all in the space of a few seconds per interaction. Go Fin!"

Simon LangCustomer Operations Manager

[

![Fin](https://cdn.sanity.io/images/4bgok82s/production/43af0390597fb180c37d9947397e0a18496c256f-236x112.png)Read more

With ten SDRs manually handling every inbound conversation, Fin’s own sales team turned to Fin to take on prospect qualification and conversion. Today, Fin handles 85% of inbound conversations without human involvement, helping drive 95% YoY pipeline ARR growth.

$3Minfluenced closed-won revenue





](/customers/fin-sales-team)

[Read more

![Lightspeed](https://cdn.sanity.io/images/4bgok82s/production/c813841cf6eb23aa8ac84e758932eddc6da449cd-840x236.svg)

AI at enterprise scale: How Lightspeed rewired support with FinWith customers in more than 100 countries, and using a complex tech stack, Lightspeed’s support environment is anything but simple. Instead of slowing them down, it became the proving ground for one of the boldest AI transformations in enterprise support.With Yamine Gluchow from Lightspeed

\>43kFin resolutions per month

88%Fin involvement rate

![Customer Image](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2F8f72cfeb1e55e79a6acc344d3e5fbd2c97ffcc8c-5414x4624.png&w=1920&q=90)

\>43kFin resolutions per month

88%Fin involvement rate





](/customers/lightspeed-transformation)[

![ZayZoon](https://cdn.sanity.io/images/4bgok82s/production/974a8e5b1134a084ebf0662f6fd6cad4b26096ac-117x56.svg)Read more

"We’re in the millions of dollars of cost savings from leveraging Fin, just from employee salaries and benefits.”

80%Fin resolution rate





](/customers/zayzoon)

![Vanta](https://cdn.sanity.io/images/4bgok82s/production/68f7c4ee0b45903caf62eef45ffc3889277c52d7-166x56.svg)

![Sharesies](https://cdn.sanity.io/images/4bgok82s/production/513a45f8d9025c3f18f7bcd89a339f52d0e5ca0c-170x56.svg)

"We started using Fin over email as soon as it was available and we love it! In the last 12 weeks, we've had an almost 70% resolution rate which is epic."

Ruby PictonInvestor Care Lead

![Toast](https://cdn.sanity.io/images/4bgok82s/production/c3473bc30f971bfec1ed15d8db54b1eaab2b0d1a-151x56.svg)

![Avocado Green Mattress](https://cdn.sanity.io/images/4bgok82s/production/c1f2337303e581cbfe075d26180ac8034e04065f-234x56.svg)

"Fin seamlessly pulls real-time order statuses and estimated delivery updates directly from Shopify, so our customers get instant answers. As a result, we’ve reduced questions that require human support – and sped up response times by 38% on chat and 67% on email"

Loren KornegaySenior CX Manager

[

![Topstep](https://cdn.sanity.io/images/4bgok82s/production/10c37686c8551347f95c61bd9356d6eb3d452916-357x124.png)Read more

"The fact that somebody in Asia-Pacific can reach out to us in their native language at 2:00 in the morning and get a response via chat, Fin Voice, email, SMS, or WhatsApp – the fact that they can do that in their language and get a response instantly has been huge.”

97%Fin involvement rate





](/customers/topstep)

[Read more

![Consensys](https://cdn.sanity.io/images/4bgok82s/production/a8f6af47d75ce9201db6907d7e4ec7148dd2312d-177x56.svg)

Crypto-grade confidence: How Consensys scaled secure support with FinIn the high-stakes world of Web3, delay or error isn’t an option. To support millions of anonymous, global users, Consensys turned to Fin, an AI Agent that could perform under pressure, scale effortlessly, and earn trust in a no-margin-for-error space.With Dror Avieli from Consensys

~20kFin resolutions per month

90%Fin involvement rate

![Customer Image](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2Fd7923d0be447394007da939ec5ae336f01aa5a4f-2891x2469.png&w=1920&q=90)

~20kFin resolutions per month

90%Fin involvement rate





](/customers/consensys)[

![Appfolio](https://cdn.sanity.io/images/4bgok82s/production/6ce1c69b17658c6f7985b37940effaff965570df-141x56.svg)Read more

"Where humans cannot scale, AI is actually amplifying that human capability. It’s enabling humans to become AI supervisors or AI leaders."

~65%Fin resolution rate





](/customers/appfolio)

![Prizepicks](https://cdn.sanity.io/images/4bgok82s/production/40ac3d41f1b22986af8b2db2333eccfbd6905967-239x56.svg)

![The Money Factory](https://cdn.sanity.io/images/4bgok82s/production/6e51c1a17fa72221b8886a3c6f36277f955b5b7f-129x56.svg)

"We used to spend hours repeating the same account recovery or bonus info. Fin took that off our plates instantly, letting us focus on actual customer issues that need a human."

Danielle ClaytonHead of Customer Service

![Checkout.com](https://cdn.sanity.io/images/4bgok82s/production/057e8c23422f4dea3781392d0374c5d084c0aafe-233x56.svg)

![Underdog](https://cdn.sanity.io/images/4bgok82s/production/18e6a7a311c212c94737291432e4030776efe960-170x56.svg)

“If LeBron James gets injured, we will get thousands of inbound questions within a 10-minute span, and Fin immediately will start responding to all those questions as they come in, in real time – it deflects everything for us.”

Andre GamboaDirector of Customer Support at Underdog

[

![Bloomerang](https://cdn.sanity.io/images/4bgok82s/production/3e1d142b3e73e2498d52be862bd0611ccdd009cb-294x112.png)Read more

In nonprofit fundraising, trust is the product. When acquisitions left Bloomerang's support stitched across three systems, they turned to Fin, protecting the customer experience and turning freed-up capacity into promotions.

84%automation rate





](/customers/bloomerang)

[Read more

![Fin](https://cdn.sanity.io/images/4bgok82s/production/43af0390597fb180c37d9947397e0a18496c256f-236x112.png)

How Fin's own support team reached 83% automation and rebuilt around AIFew support teams can claim to be their own reference customer. We are one of them. By rebuilding around AI, redesigning our org, and creating new roles, we scaled through a 300% increase in demand and turned support into a driver of company growth. With Declan Ivory, Ruth O’Brien, Bobby Stapleton, and Franka Martinovic from Fin

~$9MAnnualized cost avoidance

83%Fin automation rate

![Customer Image](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2F5e3c7ae53c9185850baf2789ffb96f8ea848a7ed-1200x1200.png&w=1920&q=90)

~$9MAnnualized cost avoidance

83%Fin automation rate





](/customers/fin-support-team)[

![Circle Medical](https://cdn.sanity.io/images/4bgok82s/production/abb1b555b3e801d543e4fc6ee72c03151b17890a-446x112.png)Read more

“Shortly after launching Fin, we noticed an increase in CSAT of about 8 percentage points in a very short amount of time. We also reduced resolution time by 58%.”

58%Reduction in resolution time





](/customers/circle-medical)

![Polymarket](https://cdn.sanity.io/images/4bgok82s/production/8dad0773d8b26a983750093747d7f53aa9d5854b-219x56.svg)

![Breathe](https://cdn.sanity.io/images/4bgok82s/production/a64630c18cac21317291b9caf3fe53df9e203e04-133x56.svg)

“We are collecting lead details in an organic, conversational way. Fin mimics the way the team would naturally have that conversation; it is great."

Katie BullenNew Business Sales Manager

![Carvana](https://cdn.sanity.io/images/4bgok82s/production/6d96ad95986b2293bfb4fbfd57f336a03084d6f0-209x56.svg)

![Brightwheel](https://cdn.sanity.io/images/4bgok82s/production/677f5e5eaa754d977a670a2f68baf05b1157679b-1500x469.webp)

"Fin helped us uncover latent demand we didn't know existed."

Karthik ChellappaProduct Lead, AI Growth & GTM

[

![MPB](https://cdn.sanity.io/images/4bgok82s/production/33990cf8afb0ce4a71d585f25a06f2d50190d5d8-121x56.svg)Read more

Discover how MPB, the global recommerce platform for photo and video gear, scaled multilingual, high-touch support with Fin, resolving up to 10,000 conversations a month and maintaining an 83% CX Score.

~10kFin resolutions per month





](/customers/mpb)

[Read more

![DaySmart](https://cdn.sanity.io/images/4bgok82s/production/d9bbb9e7ab6fdedba65b3003ebfe4f11e928f65f-102x56.svg)

How DaySmart unified nine brands onto one AI-first support system When companies grow by acquisition, support systems multiply too. DaySmart reached nine brands running support across five different tools, then unified every product on Intercom and put Fin on the front line, delivering 24/7 coverage.With Angel Horowitz from DaySmart

72%Fin resolution rate

10kFin resolutions per month

![Customer Image](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2Fb0104680c1e4eeff9c7295b5bbeef080550f3612-1014x866.png&w=1920&q=90)

72%Fin resolution rate

10kFin resolutions per month





](/customers/daysmart)[

![WHOOP](https://cdn.sanity.io/images/4bgok82s/production/087e192c5ea4342f5332072023a875fe01bc35a2-172x56.svg)Read more

With a surge in buyer questions and a three person team, slow responses were costing conversions. Instead of hiring, WHOOP brought in Fin. Within weeks, they transformed pre-purchase support - delivering brand-safe precision and more than doubling attributed sales.

~130%increase in attributed sales





](/customers/whoop)

![Chess.com](https://cdn.sanity.io/images/4bgok82s/production/dd15f49c1ceb2242e8920847ec7f11f9e9092a85-197x56.svg)

![PURELEI](https://cdn.sanity.io/images/4bgok82s/production/9fe5eb599e4360470d47893e68960cde44b06088-339x186.png)

“What genuinely surprised us about Fin is how seamlessly it brings the shopping experience into the conversation. Being able to visually browse products and add them directly to the cart - right within the chat - is something we haven’t seen in any customer service tool before.”

Sofie WernerLead Automation

![Kajabi](https://cdn.sanity.io/images/4bgok82s/production/c08bae03a558bec03d30dcb5fa05138203dafee5-114x56.svg)

[

![ParkBee](https://cdn.sanity.io/images/4bgok82s/production/6a2acc1c1839c907f8b95071e3342f30bb85e896-222x112.png)Read more

When a parking barrier won’t lift and cars stack up, support has seconds to respond. ParkBee handles 10,000 of these calls every month. See how they rebuilt phone operations with Fin, resolving most access issues in under 50 seconds and cutting handle time by 72%.

~50%Reduction in cost per call





](/customers/parkbee)[

![Peddle](https://cdn.sanity.io/images/4bgok82s/production/8da86f54b5cbe17cd47ea39b1f5e2765bb666acc-330x168.png)Read more

Learn how Peddle saves $163K annually by cutting support volume in half with Fin.

$163KAnnual cost savings





](/customers/peddle)

[Read more

![Synthesia](https://cdn.sanity.io/images/4bgok82s/production/e8f63946ac87d114d9a10274fd1b6e4121946d34-188x56.svg)

How Synthesia managed a 690% spike in customer contact without increasing headcount using AI and automationWe spoke with Synthesia about the impact of AI and automation on scaling support in a cost-effective way, changing customer attitudes towards these technologies in customer service, and lessons learned from rolling out AI.With Constantina Samara from Synthesia

Synthesia's Fin Resolution Rate Over Time





](/customers/synthesia)[

![Jukebox](https://cdn.sanity.io/images/4bgok82s/production/42383c38f0cc70c2a9653100106b48d449a40020-333x168.png)Read more

Discover how Jukebox scaled support with Fin as orders grew 80% – resolving complex order queries, handling peak sales seasons instantly, and delivering support at the same speed their brand is built on, all without adding headcount.

90%Peak-season sales queries handled by Fin





](/customers/jukebox)

![SharkNinja](https://cdn.sanity.io/images/4bgok82s/production/11b73a8d3994cf3fe862c0973bb828354229fa27-137x56.svg)

[

![Numan](https://cdn.sanity.io/images/4bgok82s/production/9f387ef88ff26a6ff627d3fbf4b2a88c4ae6ed9b-315x168.png)Read more

Numan makes healthcare more accessible through a mobile platform that offers personalized, sensitive care. As support volumes hit 70K a month, they turned to Fin to enhance the patient experience.

19kHours saved annually





](/customers/numan)

![Princess Polly](https://cdn.sanity.io/images/4bgok82s/production/b800da8713a99080cc53628281f6cb3fb744f4ee-137x56.svg)

[

![Databox](https://cdn.sanity.io/images/4bgok82s/production/ece12982bfced143cc34fe05594ad9972e9602fd-450x168.png)Read more

Databox needed a way to provide personalized responses at scale without impacting customer experience. Since implementing Fin, they've scaled support, maximized efficiency, maintained quality, and even grown revenue by an additional 40%.

55%Fin deflection rate





](/customers/databox)[

![Fundrise](https://cdn.sanity.io/images/4bgok82s/production/7507fbd3344b3e39b4c2c96ac73fe55a52376aae-570x168.png)Read more

We spoke with Fundrise about the challenges of supporting a growing customer base without the right technology, and striking the right balance between personal, human support and AI-powered efficiency.

\> 95%response accuracy rate with Fin





](/customers/fundrise)

[Read more

![Anthropic](https://cdn.sanity.io/images/4bgok82s/production/10cc3e77d1917b774da71057089bdcbfc2b609c8-182x60.svg)

Build vs buy: Why Anthropic chose FinPioneering AI research lab Anthropic could have easily chosen to build an in-house AI agent to power its customer service. But the team saw a greater opportunity to partner with a company with deep expertise in the CS space – which led them to Fin.With Emily Lampert and Isabel Larrow from Anthropic

96%Fin involvement rate

50.8%Fin resolution rate achieved in just over a month

![Customer Image](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2F1a159da948b86ff66017ae6657428686c0a43965-1554x1156.png&w=1920&q=90)

96%Fin involvement rate

50.8%Fin resolution rate achieved in just over a month





](/customers/anthropic)[

![Road](https://cdn.sanity.io/images/4bgok82s/production/f2e04b82e8751b4f1d71435b2534eab729a2eb86-300x168.png)Read more

At Road, customer service is a product differentiator. As their user base grew, so did pressure on their 20-person team. Scaling meant rethinking how they worked - without losing their culture-driven support. With Fin, they found the right path forward.

150%Fin ROI





](/customers/road)[

![Swyftx](https://cdn.sanity.io/images/4bgok82s/production/df34382d81dcecc7a7dd1edb5c281c8f67efca4e-321x168.png)Read more

Facing a surge in customer inquiries, Swyftx needed a smarter, more scalable support solution. With Fin AI Agent, they now resolve 49% of chats automatically, saving 40+ hours per week for their team to focus on more complex issues that need a human touch.

40+hours saved weekly for the customer support team





](/customers/swyftx)[

![Thndr](https://cdn.sanity.io/images/4bgok82s/production/3fe8834673b6562d42628e0cddd0b2ce18995096-282x112.png)Read more

Thndr wanted to give every investor the service usually reserved for high-net-worth clients, so they turned to Fin to deliver it at scale. Customers now get instant support, helping Thndr reach its highest-ever CSAT of 87%.

~87%Fin CSAT





](/customers/thndr)[

![Homeworks](https://cdn.sanity.io/images/4bgok82s/production/5e0e8998fefec53a589b764c1f66bf4c03dd4205-151x56.svg)Read more

Homeworks’ support demand rises and falls with the seasons, making it hard to staff efficiently. With Fin now resolving 85% of conversations, the team can absorb sharp volume spikes while avoiding the cost of hiring three more full-time agents.

92%Fin involvement rate





](/customers/homeworks)[

![Omie](https://cdn.sanity.io/images/4bgok82s/production/be38b2b1397d4765dd7d3965fb924d908aa48578-158x112.png)Read more

Serving more than 180,000 businesses, Omie needed a new way to scale support. With Fin, the team changed the economics of support, supporting more customers without growing the team at the same pace.

~80%Fin resolution rate





](/customers/omie)[

![Debbie](https://cdn.sanity.io/images/4bgok82s/production/6dccf089a82cf667342314af8e913bd388236482-170x112.png)Read more

As Debbie grew, rising support volume put pressure on its small team. Fin’s Early Stage Program helped the team bring Fin in early. Now, one person and Fin handle nearly triple the volume, with CSAT up from 50% to 70%.

97%Fin involvement rate





](/customers/debbie)

[Read more

![MONY Group](https://cdn.sanity.io/images/4bgok82s/production/f0f52d89502d008db568ca12cbe84886b435b7ae-93x56.svg)

Scaling smart in a regulated world: Inside MONY Group’s AI transformationIn high-stakes financial support, precision matters. As volume and customer expectations rose, MONY Group moved on from Zendesk and launched Fin – now resolving even complex queries with the accuracy, control, and compliance their industry demands.With Lee Burkhill from MONY Group

MONY Group's Fin Resolution Rate Over Time





](/customers/mony-group)[

![Kash](https://cdn.sanity.io/images/4bgok82s/production/daaca9cceccf4283bb157ec8305189f57130b682-145x112.png)Read more

As Kash grew across Central America, its human support model couldn’t keep pace with rising demand. With Fin, they built a 24/7 operation that automates more than 90% of conversations, including complex, multi-step ones, while maintaining ~90% CSAT.

90%+Fin automation rate





](/customers/kash)[

![Chalkie](https://cdn.sanity.io/images/4bgok82s/production/6bff1a0a3469e973bf258e7f0025fb8c31347422-204x112.png)Read more

As Chalkie’s revenue grew 6x, Fin helped them scale support alongside the business. Fin now resolves 87% of their total conversation volume, absorbing a 27x increase in support volume without compromising quality.

99%Fin involvement rate





](/customers/chalkie)[

![Hatz AI](https://cdn.sanity.io/images/4bgok82s/production/b55aff1d37a73f69620d56a45b942ca11adf7c80-73x56.svg)Read more

Hatz AI went live with Fin in a single weekend to keep up with its fast-growing support demand. Now that Fin resolves 80% of the conversations it touches, the same support team covers twice the volume it did four months ago.

~90%Fin involvement rate





](/customers/hatz-ai)[Read more

![Lightspeed Commerce](https://cdn.sanity.io/images/4bgok82s/production/f23e3cfd90412151cdd2ebc189e5e6b918818b22-138x32.svg)

How Lightspeed achieves up to 65% resolution rate with FinWe spoke with Lightspeed Commerce about burning topics in the customer service space right now, like getting stakeholder buy-in for AI, approaches to rolling out the technology, managing change, and keeping a pulse on employee and customer satisfaction.With Angelo Livanos from Lightspeed Commerce

99%Fin involvement rate

65%Fin resolution rate

![Customer Image](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2F9c893f64035b3875ba9101af74c28df2d15abad9-802x778.jpg&w=1920&q=90)

99%Fin involvement rate

65%Fin resolution rate





](/customers/lightspeed)[Read more

![Breathe](https://cdn.sanity.io/images/4bgok82s/production/a64630c18cac21317291b9caf3fe53df9e203e04-133x56.svg)

AI with empathy: How Breathe delivers a 5-star customer experience with FinDelivering a human-centric support experience has always been core to Breathe, but as they looked to grow without adding headcount, delivering that quality became a challenge. They needed a faster, smarter way to help customers. That’s when they found Fin.With Russell North from Breathe

Breathe’s Fin Resolution Rate Over Time





](/customers/breathe)[Read more

![Frends](https://cdn.sanity.io/images/4bgok82s/production/87ce9556d7ad7100951d93944934a934c70fec01-288x168.png)

A conversation with Frends: Elevating customer support with AI efficiency and human expertiseWe spoke with the Frends team about their impactful journey with Fin AI Agent and how they built a human+Al support experience. Fin is now involved in 100% of their support conversations and independently resolving over 90% of all support requests.With Markus Haverinen from Frends

Frends' Fin Resolution Rate Over Time





](/customers/frends)

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AfterSell by ROKT

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Dabble

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Wow Vegas

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Living Spaces

Avocado Green Mattress

Butternut Box

Shef, Inc.

Moneysupermarket

Flaviar

Kind Patches

AfterSell by ROKT

Olybet

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Betr.app

Pocket Worlds

Dabble

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Blixx Gaming Ltd

Wow Vegas

Saga

Checkout.com

Consensys

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Moneybox

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Lendable

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Lightspeed

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PandaDoc

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Monotype

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Pipefy

Marcura

LaunchDarkly

ThoughtSpot

Yugabyte Inc.

Claroty

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People.ai

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Ahrefs

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Pfizer

Cera Care Technology

ShiftMed

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Beltone

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Avocado Green Mattress

Butternut Box

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Moneysupermarket

Flaviar

Kind Patches

AfterSell by ROKT

Olybet

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Betr.app

Pocket Worlds

Dabble

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Blixx Gaming Ltd

Wow Vegas

Saga

Checkout.com

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Moneybox

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Avocado Green Mattress

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Kind Patches

AfterSell by ROKT

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LaunchDarkly

ThoughtSpot

Yugabyte Inc.

Claroty

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AnyRoad

Cloudinary

Flipdish Limited

People.ai

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Dentally

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Canopy

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Up Learn

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Sidekicker

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fin customers

Trusted

by

thousands

of

the

world's

leading

companies

![Anthropic](https://cdn.sanity.io/images/4bgok82s/production/10cc3e77d1917b774da71057089bdcbfc2b609c8-182x60.svg)

“As the highest-performing AI Agent in customer service, Fin lives up to its promise, delivering not just higher-quality answers but also adeptly handling more complex customer queries than any other AI solution we've encountered.”

Francis H.Enterprise (>1000 emp.)

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11323196)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11323196)

![Snowflake](https://cdn.sanity.io/images/4bgok82s/production/bcbcddc448c2111ddeeea6e78bfe481f0588fd1d-180x56.svg)

“Our customers receive round the clock support thanks to Fin 🙏 the multilingual developments are an excellent new feature! both my team and our customers love it!”

Michael BlattnerVP of Customer Success

[](https://www.linkedin.com/posts/michael-blattner-08039569_we-just-unveiled-some-seriously-exciting-activity-7319610777575841792-UFwL?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/michael-blattner-08039569_we-just-unveiled-some-seriously-exciting-activity-7319610777575841792-UFwL?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Crypto.com](https://cdn.sanity.io/images/4bgok82s/production/3b281fd7ce1bfad57562cddbdd9ac674faaf45e0-230x56.svg)

“Fin AI Agent has been huge for us in scaling our team and providing better service to our clients. We have been able to close of 50% of conversations with AI and keep an 85% CSAT score on those AI conversation.”

Barry P.Director of Customer Success

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10320544)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10320544)

![Mercury](https://cdn.sanity.io/images/4bgok82s/production/97591a25e8bd5e9be81e635bd696acf55ee4b753-205x56.svg)

“Fin stands out for its impressive accuracy, speed, and ability to handle complex customer queries with natural, human-like responses.”

G2 Reviewer

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11309023)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11309023)

![Glean](https://cdn.sanity.io/images/4bgok82s/production/646cacea719f2356d2c71a422b38b3efe48c46aa-122x56.svg)

“Using Fin at RB2B has saved us $30k since April. “Is an AI Agent worth it?” You bet your ass it is.”

Robb ClarkeHead of Tech Ops

[](https://www.linkedin.com/posts/robbclarke_using-an-ai-support-agent-at-rb2b-has-saved-activity-7252300734799466498-M5bZ?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/robbclarke_using-an-ai-support-agent-at-rb2b-has-saved-activity-7252300734799466498-M5bZ?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Autodesk](https://cdn.sanity.io/images/4bgok82s/production/d0c4a46945acdf038467afbb7943b2721fe54606-208x56.svg)

“Fin AI Agent is freeing up our team by handling routine questions, which means our clients get faster answers and our experts can focus on tackling the really complex challenges. It's a win-win: quicker support for our customers and more focused problem-solving from us!”

George BushmelevBusiness Development Director

[](https://www.linkedin.com/posts/george-gb_what-if-your-customer-support-could-resolve-activity-7295033941785268225-uJWt?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/george-gb_what-if-your-customer-support-could-resolve-activity-7295033941785268225-uJWt?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Monday.com](https://cdn.sanity.io/images/4bgok82s/production/ca3db996ec749913e7316ca81a22638dda0f7d1c-189x56.svg)

“Fin AI Agent is helping our team answer questions more efficiently and helping us to take care of more customers with less people.”

Eric B.Director of Customer Accounts

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10378056)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10378056)

![Linear](https://cdn.sanity.io/images/4bgok82s/production/10fae051f489fdf664b5c58da9b52cbbef73d96b-159x56.svg)

“With Fin, it's $1 per positive interaction — so it's like only paying for the concert if Beyoncé shows up and hits every note. No charge for the off-key stuff. Only for the 'Renaissance experience'”

Chris SinghCustomer Success Mgr

[](https://www.linkedin.com/feed/update/urn:li:activity:7246341573645340672?commentUrn=urn%3Ali%3Acomment%3A%28activity%3A7246341573645340672%2C7246345606711914496%29&replyUrn=urn%3Ali%3Acomment%3A%28activity%3A7246341573645340672%2C7246349761694326784%29&dashCommentUrn=urn%3Ali%3Afsd_comment%3A%287246345606711914496%2Curn%3Ali%3Aactivity%3A7246341573645340672%29&dashReplyUrn=urn%3Ali%3Afsd_comment%3A%287246349761694326784%2Curn%3Ali%3Aactivity%3A7246341573645340672%29)[](https://www.linkedin.com/feed/update/urn:li:activity:7246341573645340672?commentUrn=urn%3Ali%3Acomment%3A%28activity%3A7246341573645340672%2C7246345606711914496%29&replyUrn=urn%3Ali%3Acomment%3A%28activity%3A7246341573645340672%2C7246349761694326784%29&dashCommentUrn=urn%3Ali%3Afsd_comment%3A%287246345606711914496%2Curn%3Ali%3Aactivity%3A7246341573645340672%29&dashReplyUrn=urn%3Ali%3Afsd_comment%3A%287246349761694326784%2Curn%3Ali%3Aactivity%3A7246341573645340672%29)

![Asana](https://cdn.sanity.io/images/4bgok82s/production/889e6c33dda2024ca0d068c257fa2373bce919f3-173x56.svg)

“Givebutter's customer-loved support is even butter with AI delivering fast, accurate responses. Fin now handles more than 5K conversations a month and completely resolves 50% of them! It is an integral part of our strategy to scale our support cost-effectively while continuing to deliver...”

Mark RummelVP of CX

[](https://www.linkedin.com/posts/markrummel_fin5000-activity-7240368437577850880-gBzq?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/markrummel_fin5000-activity-7240368437577850880-gBzq?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Miro](https://cdn.sanity.io/images/4bgok82s/production/b75e68a9c1f7f46921d0a854d2adce2a6910e924-143x56.svg)

“Thanks to Fin and robust Help Centre, 86.7% of support requests are now being resolved through self-serve support. We're really excited to see where the next 12 months will take us!”

Christian OsmundsenGlobal Head of CX

[](https://www.linkedin.com/posts/cosmundsen_deliverect-f-ai-activity-7236755197681676292-AGfm?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/cosmundsen_deliverect-f-ai-activity-7236755197681676292-AGfm?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Rocket Money](https://cdn.sanity.io/images/4bgok82s/production/1ba27e960e6b0e9ee83819149eb997380a5bf305-292x168.png)

“At Ninety, we've pushed Fin resolution rate beyond 60% — returning countless hours to our incredible chat support team and saving us thousands of dollars.”

Thomas MainsTechnical Writer

[](https://www.linkedin.com/posts/tommy-mains_fin5000-intercom-cs-activity-7249750505386586113-23a2?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/tommy-mains_fin5000-intercom-cs-activity-7249750505386586113-23a2?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Riot Games](https://cdn.sanity.io/images/4bgok82s/production/baccd0d47709fe7ab202b8f7a73edcde046a5bf5-146x56.svg)

“Fin is a game-changer! We use Intercom every day, and Fin is doing the heavy work for us at the moment. He helped our support team focus on more complex support issues and lifted almost 50% of our day-to-day job.”

Kostas S.Technical Support Manager

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10483463)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10483463)

![Vanta](https://cdn.sanity.io/images/4bgok82s/production/68f7c4ee0b45903caf62eef45ffc3889277c52d7-166x56.svg)

“We've integrated Fin into our team—our version, Billie, has become an invaluable member of the support crew. She's working 24/7, deflecting and resolving our most common inbound conversations!”

Will PattersonRevenue Operations

[](https://www.linkedin.com/posts/pattersongeorge_fin5000-customersuccess-ai-activity-7239286175604043776-Ut9m?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/pattersongeorge_fin5000-customersuccess-ai-activity-7239286175604043776-Ut9m?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Toast](https://cdn.sanity.io/images/4bgok82s/production/c3473bc30f971bfec1ed15d8db54b1eaab2b0d1a-151x56.svg)

“Fin is a game changer, the AI learns from your documentation, website, everything you provide, and will give the best answer to your customer automatically.”

Andika R.Product Lead

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10846097)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10846097)

![Princess Polly](https://cdn.sanity.io/images/4bgok82s/production/b800da8713a99080cc53628281f6cb3fb744f4ee-137x56.svg)

“Fin is more than just an AI Agent; it's a strategic partner that empowers us to deliver exceptional customer experiences with unparalleled efficiency. Highly recommended for any business looking to elevate their customer support with intelligent AI.”

Francis HEnterprise (>1000 emp.)

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11323196)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11323196)

![Prizepicks](https://cdn.sanity.io/images/4bgok82s/production/40ac3d41f1b22986af8b2db2333eccfbd6905967-239x56.svg)

“The AI features recently introduced have been tremendously successful for us. Despite our enquiries often being complex, we were instantly able to achieve a 50% resolution rate, which has since grown to nearly 80%. Without this, we would have required an additional nine staff members,...”

Ross P.Teacher Department Head

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10719102)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10719102)

![WHOOP](https://cdn.sanity.io/images/4bgok82s/production/087e192c5ea4342f5332072023a875fe01bc35a2-172x56.svg)

“We replaced 80% of our support team with Fin & improved our results by 40%. This isn't an April Fool's joke.”

Peter CaputaCEO of Databox

[](https://www.linkedin.com/posts/pc4media_we-replaced-80-of-our-support-team-with-activity-7314595233428570113-t-wi?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/pc4media_we-replaced-80-of-our-support-team-with-activity-7314595233428570113-t-wi?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Clay](https://cdn.sanity.io/images/4bgok82s/production/3628a0f8df87c455e552e954ac0aa0d4c7f9afe5-119x56.svg)

“Holy shit the ease of use to setup a knowledge base and then train the Fin AI Agent based on that knowledge as well as website content and backend prompts was easy. Literally 2.5hrs of work and it's good enough to push live on the website. 👀”

Dave GranfieldFounder

[](https://www.linkedin.com/posts/davegranfield_i-can-110-recommend-intercom-and-its-fin-activity-7315497434556637184-07Kq?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/davegranfield_i-can-110-recommend-intercom-and-its-fin-activity-7315497434556637184-07Kq?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Thanks to the innovation of our Customer Happiness team and tools like Intercom's AI Agent, Fin, we're able to deliver both emotional connection and clear answers at scale. That means real humans can spend more time offering the empathy and support that truly makes a difference, while Fin...”

Sam MeekCo-Founder & CEO

[](https://www.linkedin.com/posts/swmeek_fin5000-activity-7310479759262568449-b0-V?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/swmeek_fin5000-activity-7310479759262568449-b0-V?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Anthropic](https://cdn.sanity.io/images/4bgok82s/production/10cc3e77d1917b774da71057089bdcbfc2b609c8-182x60.svg)

“As the highest-performing AI Agent in customer service, Fin lives up to its promise, delivering not just higher-quality answers but also adeptly handling more complex customer queries than any other AI solution we've encountered.”

Francis H.Enterprise (>1000 emp.)

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11323196)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11323196)

![Snowflake](https://cdn.sanity.io/images/4bgok82s/production/bcbcddc448c2111ddeeea6e78bfe481f0588fd1d-180x56.svg)

“Our customers receive round the clock support thanks to Fin 🙏 the multilingual developments are an excellent new feature! both my team and our customers love it!”

Michael BlattnerVP of Customer Success

[](https://www.linkedin.com/posts/michael-blattner-08039569_we-just-unveiled-some-seriously-exciting-activity-7319610777575841792-UFwL?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/michael-blattner-08039569_we-just-unveiled-some-seriously-exciting-activity-7319610777575841792-UFwL?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Crypto.com](https://cdn.sanity.io/images/4bgok82s/production/3b281fd7ce1bfad57562cddbdd9ac674faaf45e0-230x56.svg)

“Fin AI Agent has been huge for us in scaling our team and providing better service to our clients. We have been able to close of 50% of conversations with AI and keep an 85% CSAT score on those AI conversation.”

Barry P.Director of Customer Success

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10320544)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10320544)

![Mercury](https://cdn.sanity.io/images/4bgok82s/production/97591a25e8bd5e9be81e635bd696acf55ee4b753-205x56.svg)

“Fin stands out for its impressive accuracy, speed, and ability to handle complex customer queries with natural, human-like responses.”

G2 Reviewer

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11309023)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11309023)

![Glean](https://cdn.sanity.io/images/4bgok82s/production/646cacea719f2356d2c71a422b38b3efe48c46aa-122x56.svg)

“Using Fin at RB2B has saved us $30k since April. “Is an AI Agent worth it?” You bet your ass it is.”

Robb ClarkeHead of Tech Ops

[](https://www.linkedin.com/posts/robbclarke_using-an-ai-support-agent-at-rb2b-has-saved-activity-7252300734799466498-M5bZ?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/robbclarke_using-an-ai-support-agent-at-rb2b-has-saved-activity-7252300734799466498-M5bZ?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Autodesk](https://cdn.sanity.io/images/4bgok82s/production/d0c4a46945acdf038467afbb7943b2721fe54606-208x56.svg)

“Fin AI Agent is freeing up our team by handling routine questions, which means our clients get faster answers and our experts can focus on tackling the really complex challenges. It's a win-win: quicker support for our customers and more focused problem-solving from us!”

George BushmelevBusiness Development Director

[](https://www.linkedin.com/posts/george-gb_what-if-your-customer-support-could-resolve-activity-7295033941785268225-uJWt?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/george-gb_what-if-your-customer-support-could-resolve-activity-7295033941785268225-uJWt?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Monday.com](https://cdn.sanity.io/images/4bgok82s/production/ca3db996ec749913e7316ca81a22638dda0f7d1c-189x56.svg)

“Fin AI Agent is helping our team answer questions more efficiently and helping us to take care of more customers with less people.”

Eric B.Director of Customer Accounts

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10378056)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10378056)

![Linear](https://cdn.sanity.io/images/4bgok82s/production/10fae051f489fdf664b5c58da9b52cbbef73d96b-159x56.svg)

“With Fin, it's $1 per positive interaction — so it's like only paying for the concert if Beyoncé shows up and hits every note. No charge for the off-key stuff. Only for the 'Renaissance experience'”

Chris SinghCustomer Success Mgr

[](https://www.linkedin.com/feed/update/urn:li:activity:7246341573645340672?commentUrn=urn%3Ali%3Acomment%3A%28activity%3A7246341573645340672%2C7246345606711914496%29&replyUrn=urn%3Ali%3Acomment%3A%28activity%3A7246341573645340672%2C7246349761694326784%29&dashCommentUrn=urn%3Ali%3Afsd_comment%3A%287246345606711914496%2Curn%3Ali%3Aactivity%3A7246341573645340672%29&dashReplyUrn=urn%3Ali%3Afsd_comment%3A%287246349761694326784%2Curn%3Ali%3Aactivity%3A7246341573645340672%29)[](https://www.linkedin.com/feed/update/urn:li:activity:7246341573645340672?commentUrn=urn%3Ali%3Acomment%3A%28activity%3A7246341573645340672%2C7246345606711914496%29&replyUrn=urn%3Ali%3Acomment%3A%28activity%3A7246341573645340672%2C7246349761694326784%29&dashCommentUrn=urn%3Ali%3Afsd_comment%3A%287246345606711914496%2Curn%3Ali%3Aactivity%3A7246341573645340672%29&dashReplyUrn=urn%3Ali%3Afsd_comment%3A%287246349761694326784%2Curn%3Ali%3Aactivity%3A7246341573645340672%29)

![Asana](https://cdn.sanity.io/images/4bgok82s/production/889e6c33dda2024ca0d068c257fa2373bce919f3-173x56.svg)

“Givebutter's customer-loved support is even butter with AI delivering fast, accurate responses. Fin now handles more than 5K conversations a month and completely resolves 50% of them! It is an integral part of our strategy to scale our support cost-effectively while continuing to deliver...”

Mark RummelVP of CX

[](https://www.linkedin.com/posts/markrummel_fin5000-activity-7240368437577850880-gBzq?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/markrummel_fin5000-activity-7240368437577850880-gBzq?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Miro](https://cdn.sanity.io/images/4bgok82s/production/b75e68a9c1f7f46921d0a854d2adce2a6910e924-143x56.svg)

“Thanks to Fin and robust Help Centre, 86.7% of support requests are now being resolved through self-serve support. We're really excited to see where the next 12 months will take us!”

Christian OsmundsenGlobal Head of CX

[](https://www.linkedin.com/posts/cosmundsen_deliverect-f-ai-activity-7236755197681676292-AGfm?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/cosmundsen_deliverect-f-ai-activity-7236755197681676292-AGfm?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Rocket Money](https://cdn.sanity.io/images/4bgok82s/production/1ba27e960e6b0e9ee83819149eb997380a5bf305-292x168.png)

“At Ninety, we've pushed Fin resolution rate beyond 60% — returning countless hours to our incredible chat support team and saving us thousands of dollars.”

Thomas MainsTechnical Writer

[](https://www.linkedin.com/posts/tommy-mains_fin5000-intercom-cs-activity-7249750505386586113-23a2?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/tommy-mains_fin5000-intercom-cs-activity-7249750505386586113-23a2?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Riot Games](https://cdn.sanity.io/images/4bgok82s/production/baccd0d47709fe7ab202b8f7a73edcde046a5bf5-146x56.svg)

“Fin is a game-changer! We use Intercom every day, and Fin is doing the heavy work for us at the moment. He helped our support team focus on more complex support issues and lifted almost 50% of our day-to-day job.”

Kostas S.Technical Support Manager

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10483463)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10483463)

![Vanta](https://cdn.sanity.io/images/4bgok82s/production/68f7c4ee0b45903caf62eef45ffc3889277c52d7-166x56.svg)

“We've integrated Fin into our team—our version, Billie, has become an invaluable member of the support crew. She's working 24/7, deflecting and resolving our most common inbound conversations!”

Will PattersonRevenue Operations

[](https://www.linkedin.com/posts/pattersongeorge_fin5000-customersuccess-ai-activity-7239286175604043776-Ut9m?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/pattersongeorge_fin5000-customersuccess-ai-activity-7239286175604043776-Ut9m?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Toast](https://cdn.sanity.io/images/4bgok82s/production/c3473bc30f971bfec1ed15d8db54b1eaab2b0d1a-151x56.svg)

“Fin is a game changer, the AI learns from your documentation, website, everything you provide, and will give the best answer to your customer automatically.”

Andika R.Product Lead

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10846097)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10846097)

![Princess Polly](https://cdn.sanity.io/images/4bgok82s/production/b800da8713a99080cc53628281f6cb3fb744f4ee-137x56.svg)

“Fin is more than just an AI Agent; it's a strategic partner that empowers us to deliver exceptional customer experiences with unparalleled efficiency. Highly recommended for any business looking to elevate their customer support with intelligent AI.”

Francis HEnterprise (>1000 emp.)

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11323196)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11323196)

![Prizepicks](https://cdn.sanity.io/images/4bgok82s/production/40ac3d41f1b22986af8b2db2333eccfbd6905967-239x56.svg)

“The AI features recently introduced have been tremendously successful for us. Despite our enquiries often being complex, we were instantly able to achieve a 50% resolution rate, which has since grown to nearly 80%. Without this, we would have required an additional nine staff members,...”

Ross P.Teacher Department Head

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10719102)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10719102)

![WHOOP](https://cdn.sanity.io/images/4bgok82s/production/087e192c5ea4342f5332072023a875fe01bc35a2-172x56.svg)

“We replaced 80% of our support team with Fin & improved our results by 40%. This isn't an April Fool's joke.”

Peter CaputaCEO of Databox

[](https://www.linkedin.com/posts/pc4media_we-replaced-80-of-our-support-team-with-activity-7314595233428570113-t-wi?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/pc4media_we-replaced-80-of-our-support-team-with-activity-7314595233428570113-t-wi?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

![Clay](https://cdn.sanity.io/images/4bgok82s/production/3628a0f8df87c455e552e954ac0aa0d4c7f9afe5-119x56.svg)

“Holy shit the ease of use to setup a knowledge base and then train the Fin AI Agent based on that knowledge as well as website content and backend prompts was easy. Literally 2.5hrs of work and it's good enough to push live on the website. 👀”

Dave GranfieldFounder

[](https://www.linkedin.com/posts/davegranfield_i-can-110-recommend-intercom-and-its-fin-activity-7315497434556637184-07Kq?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/davegranfield_i-can-110-recommend-intercom-and-its-fin-activity-7315497434556637184-07Kq?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Thanks to the innovation of our Customer Happiness team and tools like Intercom's AI Agent, Fin, we're able to deliver both emotional connection and clear answers at scale. That means real humans can spend more time offering the empathy and support that truly makes a difference, while Fin...”

Sam MeekCo-Founder & CEO

[](https://www.linkedin.com/posts/swmeek_fin5000-activity-7310479759262568449-b0-V?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/swmeek_fin5000-activity-7310479759262568449-b0-V?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“As the highest-performing AI Agent in customer service, Fin lives up to its promise, delivering not just higher-quality answers but also adeptly handling more complex customer queries than any other AI solution we've encountered.”

Francis H.Enterprise (>1000 emp.)

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11323196)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11323196)

“Our customers receive round the clock support thanks to Fin 🙏 the multilingual developments are an excellent new feature! both my team and our customers love it!”

Michael BlattnerVP of Customer Success

[](https://www.linkedin.com/posts/michael-blattner-08039569_we-just-unveiled-some-seriously-exciting-activity-7319610777575841792-UFwL?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/michael-blattner-08039569_we-just-unveiled-some-seriously-exciting-activity-7319610777575841792-UFwL?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Fin AI Agent has been huge for us in scaling our team and providing better service to our clients. We have been able to close of 50% of conversations with AI and keep an 85% CSAT score on those AI conversation.”

Barry P.Director of Customer Success

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10320544)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10320544)

“Fin stands out for its impressive accuracy, speed, and ability to handle complex customer queries with natural, human-like responses.”

G2 Reviewer

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11309023)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11309023)

“Using Fin at RB2B has saved us $30k since April. “Is an AI Agent worth it?” You bet your ass it is.”

Robb ClarkeHead of Tech Ops

[](https://www.linkedin.com/posts/robbclarke_using-an-ai-support-agent-at-rb2b-has-saved-activity-7252300734799466498-M5bZ?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/robbclarke_using-an-ai-support-agent-at-rb2b-has-saved-activity-7252300734799466498-M5bZ?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Fin AI Agent is freeing up our team by handling routine questions, which means our clients get faster answers and our experts can focus on tackling the really complex challenges. It's a win-win: quicker support for our customers and more focused problem-solving from us!”

George BushmelevBusiness Development Director

[](https://www.linkedin.com/posts/george-gb_what-if-your-customer-support-could-resolve-activity-7295033941785268225-uJWt?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/george-gb_what-if-your-customer-support-could-resolve-activity-7295033941785268225-uJWt?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Fin AI Agent is helping our team answer questions more efficiently and helping us to take care of more customers with less people.”

Eric B.Director of Customer Accounts

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10378056)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10378056)

“With Fin, it's $1 per positive interaction — so it's like only paying for the concert if Beyoncé shows up and hits every note. No charge for the off-key stuff. Only for the 'Renaissance experience'”

Chris SinghCustomer Success Mgr

[](https://www.linkedin.com/feed/update/urn:li:activity:7246341573645340672?commentUrn=urn%3Ali%3Acomment%3A%28activity%3A7246341573645340672%2C7246345606711914496%29&replyUrn=urn%3Ali%3Acomment%3A%28activity%3A7246341573645340672%2C7246349761694326784%29&dashCommentUrn=urn%3Ali%3Afsd_comment%3A%287246345606711914496%2Curn%3Ali%3Aactivity%3A7246341573645340672%29&dashReplyUrn=urn%3Ali%3Afsd_comment%3A%287246349761694326784%2Curn%3Ali%3Aactivity%3A7246341573645340672%29)[](https://www.linkedin.com/feed/update/urn:li:activity:7246341573645340672?commentUrn=urn%3Ali%3Acomment%3A%28activity%3A7246341573645340672%2C7246345606711914496%29&replyUrn=urn%3Ali%3Acomment%3A%28activity%3A7246341573645340672%2C7246349761694326784%29&dashCommentUrn=urn%3Ali%3Afsd_comment%3A%287246345606711914496%2Curn%3Ali%3Aactivity%3A7246341573645340672%29&dashReplyUrn=urn%3Ali%3Afsd_comment%3A%287246349761694326784%2Curn%3Ali%3Aactivity%3A7246341573645340672%29)

“Givebutter's customer-loved support is even butter with AI delivering fast, accurate responses. Fin now handles more than 5K conversations a month and completely resolves 50% of them! It is an integral part of our strategy to scale our support cost-effectively while continuing to deliver...”

Mark RummelVP of CX

[](https://www.linkedin.com/posts/markrummel_fin5000-activity-7240368437577850880-gBzq?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/markrummel_fin5000-activity-7240368437577850880-gBzq?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Thanks to Fin and robust Help Centre, 86.7% of support requests are now being resolved through self-serve support. We're really excited to see where the next 12 months will take us!”

Christian OsmundsenGlobal Head of CX

[](https://www.linkedin.com/posts/cosmundsen_deliverect-f-ai-activity-7236755197681676292-AGfm?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/cosmundsen_deliverect-f-ai-activity-7236755197681676292-AGfm?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“At Ninety, we've pushed Fin resolution rate beyond 60% — returning countless hours to our incredible chat support team and saving us thousands of dollars.”

Thomas MainsTechnical Writer

[](https://www.linkedin.com/posts/tommy-mains_fin5000-intercom-cs-activity-7249750505386586113-23a2?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/tommy-mains_fin5000-intercom-cs-activity-7249750505386586113-23a2?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Fin is a game-changer! We use Intercom every day, and Fin is doing the heavy work for us at the moment. He helped our support team focus on more complex support issues and lifted almost 50% of our day-to-day job.”

Kostas S.Technical Support Manager

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10483463)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10483463)

“We've integrated Fin into our team—our version, Billie, has become an invaluable member of the support crew. She's working 24/7, deflecting and resolving our most common inbound conversations!”

Will PattersonRevenue Operations

[](https://www.linkedin.com/posts/pattersongeorge_fin5000-customersuccess-ai-activity-7239286175604043776-Ut9m?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/pattersongeorge_fin5000-customersuccess-ai-activity-7239286175604043776-Ut9m?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Fin is a game changer, the AI learns from your documentation, website, everything you provide, and will give the best answer to your customer automatically.”

Andika R.Product Lead

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10846097)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10846097)

“Fin is more than just an AI Agent; it's a strategic partner that empowers us to deliver exceptional customer experiences with unparalleled efficiency. Highly recommended for any business looking to elevate their customer support with intelligent AI.”

Francis HEnterprise (>1000 emp.)

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11323196)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11323196)

“The AI features recently introduced have been tremendously successful for us. Despite our enquiries often being complex, we were instantly able to achieve a 50% resolution rate, which has since grown to nearly 80%. Without this, we would have required an additional nine staff members,...”

Ross P.Teacher Department Head

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10719102)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10719102)

“We replaced 80% of our support team with Fin & improved our results by 40%. This isn't an April Fool's joke.”

Peter CaputaCEO of Databox

[](https://www.linkedin.com/posts/pc4media_we-replaced-80-of-our-support-team-with-activity-7314595233428570113-t-wi?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/pc4media_we-replaced-80-of-our-support-team-with-activity-7314595233428570113-t-wi?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Holy shit the ease of use to setup a knowledge base and then train the Fin AI Agent based on that knowledge as well as website content and backend prompts was easy. Literally 2.5hrs of work and it's good enough to push live on the website. 👀”

Dave GranfieldFounder

[](https://www.linkedin.com/posts/davegranfield_i-can-110-recommend-intercom-and-its-fin-activity-7315497434556637184-07Kq?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/davegranfield_i-can-110-recommend-intercom-and-its-fin-activity-7315497434556637184-07Kq?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Thanks to the innovation of our Customer Happiness team and tools like Intercom's AI Agent, Fin, we're able to deliver both emotional connection and clear answers at scale. That means real humans can spend more time offering the empathy and support that truly makes a difference, while Fin...”

Sam MeekCo-Founder & CEO

[](https://www.linkedin.com/posts/swmeek_fin5000-activity-7310479759262568449-b0-V?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/swmeek_fin5000-activity-7310479759262568449-b0-V?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“As the highest-performing AI Agent in customer service, Fin lives up to its promise, delivering not just higher-quality answers but also adeptly handling more complex customer queries than any other AI solution we've encountered.”

Francis H.Enterprise (>1000 emp.)

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11323196)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11323196)

“Our customers receive round the clock support thanks to Fin 🙏 the multilingual developments are an excellent new feature! both my team and our customers love it!”

Michael BlattnerVP of Customer Success

[](https://www.linkedin.com/posts/michael-blattner-08039569_we-just-unveiled-some-seriously-exciting-activity-7319610777575841792-UFwL?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/michael-blattner-08039569_we-just-unveiled-some-seriously-exciting-activity-7319610777575841792-UFwL?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Fin AI Agent has been huge for us in scaling our team and providing better service to our clients. We have been able to close of 50% of conversations with AI and keep an 85% CSAT score on those AI conversation.”

Barry P.Director of Customer Success

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10320544)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10320544)

“Fin stands out for its impressive accuracy, speed, and ability to handle complex customer queries with natural, human-like responses.”

G2 Reviewer

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11309023)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11309023)

“Using Fin at RB2B has saved us $30k since April. “Is an AI Agent worth it?” You bet your ass it is.”

Robb ClarkeHead of Tech Ops

[](https://www.linkedin.com/posts/robbclarke_using-an-ai-support-agent-at-rb2b-has-saved-activity-7252300734799466498-M5bZ?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/robbclarke_using-an-ai-support-agent-at-rb2b-has-saved-activity-7252300734799466498-M5bZ?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Fin AI Agent is freeing up our team by handling routine questions, which means our clients get faster answers and our experts can focus on tackling the really complex challenges. It's a win-win: quicker support for our customers and more focused problem-solving from us!”

George BushmelevBusiness Development Director

[](https://www.linkedin.com/posts/george-gb_what-if-your-customer-support-could-resolve-activity-7295033941785268225-uJWt?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/george-gb_what-if-your-customer-support-could-resolve-activity-7295033941785268225-uJWt?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Fin AI Agent is helping our team answer questions more efficiently and helping us to take care of more customers with less people.”

Eric B.Director of Customer Accounts

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10378056)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10378056)

“With Fin, it's $1 per positive interaction — so it's like only paying for the concert if Beyoncé shows up and hits every note. No charge for the off-key stuff. Only for the 'Renaissance experience'”

Chris SinghCustomer Success Mgr

[](https://www.linkedin.com/feed/update/urn:li:activity:7246341573645340672?commentUrn=urn%3Ali%3Acomment%3A%28activity%3A7246341573645340672%2C7246345606711914496%29&replyUrn=urn%3Ali%3Acomment%3A%28activity%3A7246341573645340672%2C7246349761694326784%29&dashCommentUrn=urn%3Ali%3Afsd_comment%3A%287246345606711914496%2Curn%3Ali%3Aactivity%3A7246341573645340672%29&dashReplyUrn=urn%3Ali%3Afsd_comment%3A%287246349761694326784%2Curn%3Ali%3Aactivity%3A7246341573645340672%29)[](https://www.linkedin.com/feed/update/urn:li:activity:7246341573645340672?commentUrn=urn%3Ali%3Acomment%3A%28activity%3A7246341573645340672%2C7246345606711914496%29&replyUrn=urn%3Ali%3Acomment%3A%28activity%3A7246341573645340672%2C7246349761694326784%29&dashCommentUrn=urn%3Ali%3Afsd_comment%3A%287246345606711914496%2Curn%3Ali%3Aactivity%3A7246341573645340672%29&dashReplyUrn=urn%3Ali%3Afsd_comment%3A%287246349761694326784%2Curn%3Ali%3Aactivity%3A7246341573645340672%29)

“Givebutter's customer-loved support is even butter with AI delivering fast, accurate responses. Fin now handles more than 5K conversations a month and completely resolves 50% of them! It is an integral part of our strategy to scale our support cost-effectively while continuing to deliver...”

Mark RummelVP of CX

[](https://www.linkedin.com/posts/markrummel_fin5000-activity-7240368437577850880-gBzq?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/markrummel_fin5000-activity-7240368437577850880-gBzq?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Thanks to Fin and robust Help Centre, 86.7% of support requests are now being resolved through self-serve support. We're really excited to see where the next 12 months will take us!”

Christian OsmundsenGlobal Head of CX

[](https://www.linkedin.com/posts/cosmundsen_deliverect-f-ai-activity-7236755197681676292-AGfm?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/cosmundsen_deliverect-f-ai-activity-7236755197681676292-AGfm?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“At Ninety, we've pushed Fin resolution rate beyond 60% — returning countless hours to our incredible chat support team and saving us thousands of dollars.”

Thomas MainsTechnical Writer

[](https://www.linkedin.com/posts/tommy-mains_fin5000-intercom-cs-activity-7249750505386586113-23a2?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/tommy-mains_fin5000-intercom-cs-activity-7249750505386586113-23a2?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Fin is a game-changer! We use Intercom every day, and Fin is doing the heavy work for us at the moment. He helped our support team focus on more complex support issues and lifted almost 50% of our day-to-day job.”

Kostas S.Technical Support Manager

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10483463)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10483463)

“We've integrated Fin into our team—our version, Billie, has become an invaluable member of the support crew. She's working 24/7, deflecting and resolving our most common inbound conversations!”

Will PattersonRevenue Operations

[](https://www.linkedin.com/posts/pattersongeorge_fin5000-customersuccess-ai-activity-7239286175604043776-Ut9m?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/pattersongeorge_fin5000-customersuccess-ai-activity-7239286175604043776-Ut9m?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Fin is a game changer, the AI learns from your documentation, website, everything you provide, and will give the best answer to your customer automatically.”

Andika R.Product Lead

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10846097)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10846097)

“Fin is more than just an AI Agent; it's a strategic partner that empowers us to deliver exceptional customer experiences with unparalleled efficiency. Highly recommended for any business looking to elevate their customer support with intelligent AI.”

Francis HEnterprise (>1000 emp.)

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11323196)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11323196)

“The AI features recently introduced have been tremendously successful for us. Despite our enquiries often being complex, we were instantly able to achieve a 50% resolution rate, which has since grown to nearly 80%. Without this, we would have required an additional nine staff members,...”

Ross P.Teacher Department Head

[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10719102)[](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-10719102)

“We replaced 80% of our support team with Fin & improved our results by 40%. This isn't an April Fool's joke.”

Peter CaputaCEO of Databox

[](https://www.linkedin.com/posts/pc4media_we-replaced-80-of-our-support-team-with-activity-7314595233428570113-t-wi?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/pc4media_we-replaced-80-of-our-support-team-with-activity-7314595233428570113-t-wi?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Holy shit the ease of use to setup a knowledge base and then train the Fin AI Agent based on that knowledge as well as website content and backend prompts was easy. Literally 2.5hrs of work and it's good enough to push live on the website. 👀”

Dave GranfieldFounder

[](https://www.linkedin.com/posts/davegranfield_i-can-110-recommend-intercom-and-its-fin-activity-7315497434556637184-07Kq?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/davegranfield_i-can-110-recommend-intercom-and-its-fin-activity-7315497434556637184-07Kq?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

“Thanks to the innovation of our Customer Happiness team and tools like Intercom's AI Agent, Fin, we're able to deliver both emotional connection and clear answers at scale. That means real humans can spend more time offering the empathy and support that truly makes a difference, while Fin...”

Sam MeekCo-Founder & CEO

[](https://www.linkedin.com/posts/swmeek_fin5000-activity-7310479759262568449-b0-V?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)[](https://www.linkedin.com/posts/swmeek_fin5000-activity-7310479759262568449-b0-V?utm_source=share&utm_medium=member_desktop&rcm=ACoAAC4D6F0B_A5ehUnFI7IQJKlZREr4BH3quQM)

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